Customer Service M A
Resume:
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BENYUSEF HICKS
**************@*****.***
OBJECTIVE
I’m a energetic results-driven individual with over 15 years of work experience combined with education that makes me suitable for a position with any reputable company. A very goal-oriented individual who enjoys a challenge and is committed to the highest quality and safety standards needed to excel in the open role. I am highly skilled in helping develop fellow employees. Well-organized, and able to prioritize appropriately and generate results to be achieved by any organization. I am a creative problem solver embodying professionalism with the ability to develop visionary solutions to complex issues and challenges. A highly skilled communicator and team player who possesses patience and is dedicated to exceeding the goals set by any company.
KEY QUALIFICATIONS
TIME MANAGEMENT
DETAIL ORIENTED
ANALYTICAL
SAFETY MANAGEMENT
PROBLEM SOLVING
SITUATIONAL AWARENESS
CUSTOMER SERVICE
TEAM PLAYER
DEPENDABLE
POWER TOOL ACQUAINTED
PROFESSIONAL EXPERIENCE
LABOR BUDDIES
GENERAL LABORER
JAN. 2024-PRESENT
Remove snow and ice from moving paths
Spread sand and salt
Operate special equipment
Load and unload trucks
Follow all safety protocols within the guidelines of OSHA standards and requirements
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Work as a team member for effectiveness and efficiency Perform specialized tasks and effectively used heavy and light equipment
Maintain all safety standards while moving, securing, installing, building, loading, and unloading materials that require me to bend, twist and reach out with my body
Clean and clear trash from worksites while periodically exposed to outdoor weather that includes dusty and wet environments Precisely follows directions from site supervisor and ensure cohesiveness amongst fellow employees
Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable)
Work at heights of up to 40 feet on a mezzanine (where applicable) Lift up to 300 pounds
PROJECT H.O.O.D
PEACE COORDINATOR
DEC. 2023 - PRESENT
Partake in dialogue with empathy bringing about reconciliation Work to prevent conflicts and mediate disputes
Design creative environments where mutual understanding and cooperation can thrive
Zero in on root causes of conflicts to pave the way for positive change and social transformation
Promote stability justice and sustainable peace
Advocate for nonviolence and social justice
Raise awareness and support for violent free initiatives Bring conflicting parties together to engage in constructive dialogue Guide parties toward mutually agreeable solutions
Negotiate by finding common ground among conflicting parties by exploring shared interests and facilitating compromises Reach peaceful resolutions that honor the needs and aspirations of conflicting parties involved
Work at City and County levels to prevent conflicts and build peaceful relationships
Deploy and foster dialogue forging long term alliances Advocate for nonviolent approaches
Work closely with a diverse community
Cultivate a deep understanding of cultural contexts and gang issues Network, engaging in discussions and learning from experienced practitioners
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Cultivate the ability to see multiple perspectives and understand the underlying dynamics of issues
Stay up-to-date on local conflicts, peace building strategies, and best practices
ILLINOIS DEPT. OF CORRECTIONS
DOCK WORKER
FEB. 2023 - AUG. 2023
Performed daily safety inspections of assigned forklift in use Loaded and unloaded cargo using suitable handling equipment such as hand trucks, pallet jacks, cranes, and Power winches to meet order specifications
Ensured that dock areas were free and clear of debris to prevent accidents and injuries
Exposed daily to outdoor weather conditions amid loud noises, dust, wet and snowy environments
Carried out various assignments that requires pushing, pulling, squatting, bending, twisting, and reaching out with my body Communicated with fellow duck workers using handheld radios to ensure the safe loading and unloading of cargo
Inspected offloaded cargo for any damages or irregularities Tallied unloaded cargo using spreadsheets
Performed physical inventories when needed
ILLINOIS DEPT. OF CORRECTIONS
JANITOR
JAN. 2018 - JUNE 2018
Dusted, swept, mopped, and vacuumed in addition to carrying out deep and detail cleaning
Acquired a keen understanding of how to safely handle cleaning tools including potentially dangerous chemicals
Performed Routine laundry
Carried out various assignments that required pushing, pulling, squatting, bending, twisting, and reaching out with my body Stocked and maintained supply rooms
Operated heavy cleaning equipment such as steam cleaners and floor buffers
ILLINOIS DEPT. OF CORRECTIONS
FOOD SERVICE ASSOCIATE
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AUG. 2014- FEB. 2015
Provided exceptional hospitality to include greeting and welcoming all guest as well as provided warm good byes at the conclusion of meals
Followed orders
Addressed customer issues and mediated conflicts
Adhered to Illinois policies, health, safety and employment standards
Managed team members and performing tasks as necessary Groomed new and current team members on established duties Found diplomatic solutions for fellow co-workers requests and transgressions
Carried out various assignments that requires pushing, pulling, squatting, bending, twisting, and reaching out with my body Exposed daily to indoor extreme temperatures amid loud noises, and wet and steamy environments
Maintained uniform and personal grooming in compliance with appearance standards
Answered customers questions regarding food and drinks Kept tables neat and clean ensuring guest could enjoy their activities without needs
Worked diligently to keep server stations fully stocked
Contact this candidate