Customer Service Services
Resume:
TANISHA L. WARD
** *. ******** **** ***, Chicago, IL 60644
***************@*****.***
QUALIFICATIONS:
With many years of experience in retail and sales, I have been recognized as one of the top revenue contributors within my region. Continuing to successfully achieve positive and concrete results I was rewarded with multiple awards by my current employer. Exemplifying excellent judgment in resolving complex issues as well as hard work and perseverance. I have outstanding organizational, problem solving and time management skills along with a proficient background in sales. I am also proficient in the following computer skills: MS Office (Word, Edge and Excel).
OBJECTIVE:
I am a very hard-working individual seeking a position within your organization. I have many skills, longevity with past organizations that I have been fortunate to work with. Given the opportunity, I look to be an enhancement to your company by sharing and continuing to develop my skills to learn new things and new levels of customer services. PARENT MENTOR FAMILY FOCUS -09/19
.Volunteering in the class for two hours, hands on with students
.Empowered children
.Create positive and long-term changes for their families
.Understanding other parents needs and goals for their household Assistant store managers of customer services/operations-11/23- Present
. Leadership
. Learning truck process checking in the shipment
picks, cancel orders, refunding old orders
. Open and close store,cash-room,deposit,
. Score card, setting a plan for the store
. Closing payroll
. Hiring associate
. Understanding what your store need and your manager,ma,associate develop and implement strategies to improve business processes, increase productivity, and enhance customer service.
PROFESSIONAL EXPERIENCE:
Jewelry supervisor- 08/23
.Training commission worker with sales
.Protect plan
.Apot
.Credit
.Survey
.Understanding personal goals
.Developing knowledge jewelry sales
.Preparing schedule
Customer Service Supervisor – 09/2019 - Present:
● Train and supervise new and existing employees, open/close the cash register on a daily basis, and complete all necessary paperwork at night for closing.
● Assisted employees with creating and implementing action plans to increase sales and customer loyalty.
● Handle all payment methods from cash, checks, credit and debit cards, as well as gift certificates payments for customer purchases.
● Process electronic payments using credit sources.
● Inventory Audit.
● Greet customers with professionalism and enthusiastic attitude.
● Assist customers select specific merchandise for purchase, resolve customer complaints and provide refunds, exchanges and adjustments.
Senior Custom Window Expert – 04/2015 - 09/2019
● Accurately measured and ordered custom window treatments for customers.
● Processed electronic payments using credit sources.
● Restocked inventory.
● Invoiced all in and outgoing shipments.
● Greeted customers with professionalism and enthusiastic attitude.
● Assisted customers with opening lines of credit.
● Processed cash, check and credit payments for customer purchases.
● Oversaw multiple employees' daily job functions.
● Created window treatment displays.
Jewelry Consultant – 10/2014-04/2015
● Assisted customers with daily jewelry purchases.
● Handled all payment methods from cash, checks, credit and debit cards, as well as gift certificates payments for customer purchases.
● Greeted customers with professionalism and enthusiastic attitude.
● Inventoried jewelry.
● Assisted customers with jewelry appraisals.
● Assisted customers with opening lines of credit to make purchases.
● Assisted customers with purchasing Care Plans for their jewelry. Ashley Stewart
Senior Fashion Consultant – 03/2011-10/2014
● Greeted customers with enthusiasm and professionally.
● Assisted customers with body measurements for clothing purchases.
● Handled all payment methods from cash, checks, credit and debit cards, as well as gift certificates payments for customer purchases.
● Assisted customers with fashion detail.
● Inventoried and stocked clothing shelves.
● Processed credit applications.
● Created clothing displays with mannequins.
EDUCATION:
Fredrick Douglass High School, Chicago, IL.
General Course
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