Data Entry Specialist

LORRAINE MUSSON

Westport, WA 360-***-**** *****@*******.***

Self-motivated data entry professional with 10 years of demonstrated expertise in database software, spreadsheets, and word processing applications. Prior business owner and data entry clerk with the ability to enter large volumes of information without errors. Understands and maintains knowledge of handling sensitive or confidential data, ensuring compliance with privacy laws and organizational policies. Excellent communication skills, problem-solving abilities, and adaptability for learning new software or data entry methods as required.

PROFESSIONAL EXPERIENCE

EMERGENCY ROOM REGISTRATION CLERK March 2023 – March 2024

HARBOR REGIONAL HEALTH COMMUNITY HOSPITAL Aberdeen, WA

Responsible for accurate and efficient documentation by reviewing, verifying, and correcting data in patient online databases for dependable use by other departments of the hospital.

Displayed professional behavior and compassionate demeanor of empathy and compassion towards patients and their families thereby building trust in stressful situations.

Multi-tasked multiple accounts simultaneously prioritizing the most urgent needs for the smooth transition of information to doctors, nurses, and administrative staff.

Developed knowledge of HMO’s, managed care, government, and other private insurance plans by collecting and organizing information for future reference for the registration department.

GLOBAL HUMAN RESOURCE LIFE EVENT SERVICES CASE MANAGER February 2022 – February 2023

CONTRACTED FOR 1 YEAR BY COLLABERA TO WORK FOR BANK OF AMERICA Westport, WA

Responsible for accurate documentation of employee COVID-19 case management information by entering and verifying employee details for medical benefits team response.

Followed up with employees affected by COVID-19 via outbound calls to ensure solutions and support were being provided.

Used sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems, escalate cases, and make formal recommendations in a time sensitive environment.

GENERAL CLERK December 2020 – December 2021

CONTRACTED FOR 1 YEAR BY CASE HCS TO WORK FOR SIX ARMY RECRUITING STATIONS Lacey, WA

Prepared and managed correspondence between Command Leadership Team and personnel, maintained calendars and scheduled meetings, prepared slides, hosted TEAMS administration presentations, and established and maintained files in SharePoint for maximum communication between command posts.

Organized and tracked travel arrangements, training, leave, employee certification, and annual budget maintenance records by utilizing multiple HRIS databases, spreadsheets, and PowerPoint slides for auditing purposes.

Prepared and coordinated distribution of documents, memos, and confidential information for the Command Leadership Team using Microsoft Office products for administrative functions.

OWNER/MANAGER September 2014 – December 2020

THE OLYMPIA STUDIO, LLC Olympia, WA

Delivered hands-on operations management by leading teacher and staff meetings, parent/student evaluations, and team building thereby strengthening organizational culture and quality of service.

Created strategic partnerships through membership and affiliation of supporting organizations thereby attracting top-quality employees and increasing student ratio.

Entered data into QuickBooks, student files, teacher files, and productivity financial reports for accounting and auditing purposes.

EDUCATION & MILITARY TRAINING

Western Governor’s University: Bachelor of Science Human Resources Management

US Air Force: Missile Warning and Space Surveillance Sensor Repairman (AN/FPS-85), 832 hours of training

Student Leader Management & Drill Course: 10 hours

SKILLS

Proficiency in data entry software.

Typing speed: 60 wpm. Accuracy: 99%.

Understanding of data privacy principles.

Knowledge of databases.

Data verification skills.

Attention to detail and organized.

TECHNOLOGY

Microsoft Office Products (Word, Excel, PowerPoint, Access, Publisher, SharePoint, TEAMS)

QuickBooks

Salesforce

Workday

Google Docs

Meditech

Experian

Dropbox

Skype

Zoom

JoinMe

Google Chat

GoToMeeting

MEMBERSHIPS AND AFFILIATIONS

Upper Midwest Music Festival, Organizational Chairperson

Olympia Music Teachers Association, Multiple Chairperson Positions

Mason County Music Teachers Association, President

Washington State Music Teachers Association, State Conference Directory Chairperson

American College of Musicians, Audition Chairperson

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