Project Manager Team Lead

Custodial services team lead with over ** years of experience in building maintenance and operations.

Key Skills

Customer Service – Engage team members, management, and customers to ascertain facility requirements and ensure satisfaction with services delivered.

Leadership – Act as a positive role model to motivate team members and engage them in delivering efficient, timely, and high-quality service.

Operations – Develop and implement strategic plans to ensure smooth day-to-day operations and streamline resource management practices that help keep company budgets low

Technology – Proficient in Microsoft Word, Microsoft Outlook, Web Browsers, Internet-based property management systems, Employee portal - time & attendance system, and Social Media.

Experience

Lyft 2016 - Present

Driver

RJB Properties 2017 - 2018

Maintenance-Day Team Lead

nAssist onsite Project Manager with daily functions, including creating and updating the weekly schedule

nManage special projects as a Floor Technician, cleaning challenged carpets, BCT tile, grout, concrete, rubber, and laminate flooring.

nSupervise, plan, and execute major cleaning and sanitizing projects in assigned areas, including maintenance of floors: stripping and waxing, carpet, and tile cleaning; restrooms, classrooms, and walls, etc.

nPartner with the Lead Chef and Food Service Manager to clean and sanitize the kitchen area, making sure that it is kept up to Illinois Food Service Sanitation standards

nConduct formal and informal inspections, evaluate physical condition of facilities, including offices, kitchen and classrooms, and submit daily inspection reports to supervisor

nCoordinate the workflow of co-laborers, including planning and starting a nine-man crew day

nTrain new hires to safely use chemical agents and establish standards and procedures for work of custodial staff

nDistribute supplies, keep track of inventory, and test new products according to recommended usage

nAttend leadership meetings with onsite Project Manager and/or in manager’s place

nResponsible for planning and starting a nine-man crew day

nEvaluate and assist with the onboarding of new hires

nReturn at night to supervise and oversee the evening work crew, ensuring that all assigned tasks were completed

nOrganize and execute complicated room setups and breakdowns

nIdentify potential problems and implement problem solving solutions

nTeach time management skills to fellow employees to help ensure a smoother workflow and work-life balance

Uber - Chicago, IL 2015 – Present

Driver/Brand Ambassador

nSelf-disciplined associate who ensures an amazing riding experience for Uber customers, regardless of destination

nWillingly advocates for the Uber brand and uses previous sales and retail experience to answer any questions potential drivers may have to get them motivated about signing on with the company

Trinity United Church of Christ - Chicago, IL 2008 – 2017

Lead Trainer Maintenance and Operations

*Received the All Team Five Star Leadership Award for spearheading the church’s LEED© certified recycling program

nResponsible for supervising and coordinating the work of non-traditional employees who clean and maintain church campus of over 10,000 members, visitors, and guests

nTrain new hires to safely use chemical agents and establish standards and procedures for work of custodial staff maintaining multiple properties, including satellite campus, childcare centers, school, administrative offices, and pastor’s home

nConduct formal and informal inspections, evaluate physical condition of facilities, including offices, kitchen and classrooms, complete daily inspection reports to supervisor

nEstablish and maintain open lines of communication with ministry partners and peers for set up of rooms for ministry and community events throughout the week

nAssist with special projects and events, including set up and break down of tents, stages, and other special equipment for community events, including the annual outdoor music festival and farmers market

nClean and sanitize assigned areas, including maintenance of floors

Pritchard Industries, Inc. – Chicago, IL 2006 - 2008

Building Maintenance Operator

nClean and care for building and facility to ensure they are maintained in a safe and healthy manner

nPerform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing waste

nMaintain storage areas, cleaning equipment, materials, and supplies in a safe and orderly manner in order to ensure the safety of staff and public

nClean all bathrooms, including sanitation of toilets, walls, and sinks

nPack and dispose of recycling and garbage

Education

Philemon Restoration Project - Certificate 2005

nCustodial and Building Maintenance

nBasic Computer Training

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