Pharmacy Technician Customer Service
Resume:
Patricia Pelotte
Brookfield, MA *****
ad5sjy@r.postjobfree.com
Experienced Pharmacy Technician, strong customer service, experienced in Epic. Looking for employment as a Pharmacy Technician/ Customer Service Representative. I am available to start immediately.
Authorized to work in the US for any employer
Work Experience
CVS Pharmacy Technician
CVS PHARMACY, Massachusetts - Sturbridge, MA
November 2023 to March 2024
Temporary position filling prescriptions, taking patient intake prescriptions, adjudicating claims, customer service for patient picking up medications, working a cash register. Fulfillment Associate
Target - Marlborough, MA
October 2023 to December 2023
Seasonal position. Picking and packaging customer on line orders for shipping. Shopping for the orders in a precise and accurate manner. Assisting customers with questions and locating items in the store. Pharmacy Technician
CoWorx Staffing Services - Brookfield, MA
January 2023 to March 2023
Temporary position working from home. Strong customer service skills, answering insurance plan questions and signing customers up for insurance plans. Resolving customer issues. Customer Service Representative
National Grid - Worcester, MA
September 2022 to January 2023
In a hybrid call center/work from home environment, I assisted customers with their bills, questions, payment plans, and service scheduling.
Pharmacy Technician
Ultra Care Anesthesia – Contract Position - Marlborough, MA January 2022 to June 2022
- 40 hours per week
Through this Contract I worked at Pharm Script Pharmacy filling prescription orders for Long Term Care facilities. It consisted of printing the medication labels, pulling prefilled stock cards, filling stock cards, operating a heat sealer, and packaging individual bags to be delivered to the appropriate facility. The primary systems used were Pyxis and Epic.
Pharmacy Technician
UMASS Memorial Hospital - Marlborough, MA
December 2019 to January 2022
– 40 hours per week
In this hospital my position entailed picking, scanning, and verifying medications to be delivered to the emergency room for stat orders and inpatient medications. I would prefill stock cards, order needed medications, assist in replenishing shelf inventory, and maintain outdated medications. The primary systems used were Pyxis,
Parx, and Epic.
Pharmacy Technician/Customer Service Representative Option Care - Westborough, MA
May 2019 to December 2019
Position entailed of working in a Specialty Pharmacy consulting daily with patients to assist in providing long term care, support and education, filling their order for medications and supplies for home infusion in the following areas: anti-infectives, intravenous nutrition supplements and support, heart failure infusions, immunoglobulins, bleeding disorders, and specialized therapy. I was directly responsible for entering all compounding information, supplies, lab results, direct contact with physicians, reports, and accountable that patients under my care have their medications and associated supplies. I was responsible for appropriately billing insurance companies in accordance with all HIPAA and Government Laws. The primary system used was Epic. Pharmacy Technician/Customer Service Representative Walgreens Pharmacy - Holden, MA
December 2017 to April 2019
While employed in a Retail Pharmacy I did prescription intake, insurance entry and verification, resolution of denied claims, customer service, filling patient prescriptions, follow-up on prior authorizations and refill requests, triage patient medications, inventory control, ordering supplies and needed daily medications. Additionally, I demonstrated exemplary customer service and maintained an accurate cash register. Pharmacy Technician/Customer Service Representative CVS Pharmacy - West Boylston, MA
March 2014 to February 2016
I received my initial training at CVS as a Pharmacy Technician including entering prescriptions, insurance verification and reconciliation, inventory control, and exemplary customer service. Medical Billing and Coding/Customer Service Representative Central Mass Magnetic Imaging - Worcester, MA
March 2002 to March 2006
Position entailed of insurance billing services, proper medical coding, coding and billing rejected claims, outgoing calls to patients for updated information, outgoing calls to insurance companies, and negotiating payment plans. Extensive customer service contact, insurance resolution, and data entry. Education
GED
High School GED Winslow High School - Winslow, ME, US 1987
Vocational Training in Medical Billing and Coding Skills Salter School of Business Worcester - Worcester, MA Skills
• 9+ years as a Pharmacy Technician including Hospital, Inpatient, Specialty Care, and Long-Term Care 20+ years of customer service Data Entry. Strong organizational skills and time management Inventory Control Insurance Verification and Reconciliation Full HIPAA compliance Medical Billing and Coding
• Cash handling
• Customer service
• Epic
• Medical Terminology
• Order Entry
• Clinical pharmacy experience
• Aseptic technique
• LTC pharmacy
• Anatomy Knowledge
Certifications and Licenses
PTCB Certification
Registered Pharmacy Technician
Pharmacy Technician License
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