Customer Service Representative
Resume:
TONISHA
GRADY
*******.*********@*****.***
Riverview, FL 33579
Cus. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
PROFESSIONAL SUMMARY
Walmart.com - Team Leader Manager
Gibsonton, FL • 10/2022 - 09/2023
Maximus - Customer Service Representative
Riverview, FL • 03/2021 - 08/2023
Popeyes - General Manager
Ruskin, FL • 04/2020 - 10/2022
Comfort Keepers In Home Care - Caregiver
Ruskin, FL • 09/2023 - Current
WORK HISTORY
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
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Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
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Led employee relations through effective communication, coaching, training, and development.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
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Handled customer inquiries and suggestions courteously and professionally.
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Developed and implemented strategies to increase sales and profitability.
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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SKILLS
• Shipping and Receiving
• Product Signage and Labeling
• Issue and Complaint Resolution
• Understanding Customer Needs
Building Customer Trust and
Loyalty
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Courteous with Strong Service
Mindset
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• Reading Comprehension
• Answering Customer Questions
Spoto High School
Riverview, FL
High School Diploma
HCC
Brandon, FL
No Degree: Nursing
EDUCATION
• 3.5 GPA
• Awarded : Academic, Leadership
Awarded:The President's
Volunteer Service
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CERTIFICATIONS
• HHA - Home Health Aide
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
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Built strong relationships with clients to deliver emotional support and companionship.
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