Supervisor

Professional Summary

Work Experience

DEONTE DAVIS

Jonesboro, GA 30236 678-***-**** ad5shy@r.postjobfree.com Call Center Representative with experience in customer service environments. Excellent communication and problem-solving skills and strong attention to detail. Hardworking Security Supervisor with advanced knowledge of protocols and successful strategies for protecting assets and personnel.

Field Supervisor 10/2022 to Current

Thorpe Enterprises – Atlanta, GA

Monitored fieldwork progress and drafted operational reports. Hired and trained technicians and other staff members and evaluated work of team members to improve performance.

Evaluated staff performance and provided technical guidance for improvement. Directed scientific research during field operations according to project scope, helping achieve precise, relevant results.

Security Shift Supervisor 12/2020 to 08/2022

Andy Frain Security Services – Dunwoody, GA

Formulated security action plans and analyzed data and trends to drive continuous performance improvements.

Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations.

Monitored security and staff activities to identify and eliminate compliance concerns.

Evaluated team personnel regularly to assess performance and eliminate performance gaps negatively impacting building security. Call Center Representative 02/2017 to 01/2021

RemX Staffing – Atlanta, GA

Navigated between multiple systems to find relevant information necessary for assigned tasks.

Guided and processed customer orders during high-volume periods. Listened actively to complaints, feedback and feature requests for future improvement.

Handled over one hundred calls daily, answering questions, scheduling Education

Skills

Certifications

appointments and offering payment solutions.

Toll Collector 10/2011 to 11/2016

Resource Staffing – Houston, TX

Computed transaction totals, processed payments and issued receipts. Engaged customers, built connections and maintained positive attitude. Assisted customers with locating hard-to-find items. Processed customer exchanges and returns for merchandise issues. High School Diploma: May 2010

Elizabeth Andrews High School - Stone Mountain, GA Logistics management Strategic planning

Appointment scheduling Product upselling

Cross-selling Product and service knowledge

Process transactions Customer account updates

CPR

AED

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