Customer Service Representative
Resume:
Kelly Smith
London, KY *****
******************@***********.***
To seek employment as a customer service representative. Authorized to work in the US for any employer
Work Experience
Production Worker/Sanitation
Bimbo Bakeries USA - London, KY
April 2022 to Present
My job is to clean the equipment necessary for production. I also work in production as needed Production/Manufacturing
ABC Automotive Systems Inc - London, KY
August 2021 to February 2022
My responsibility was to produce, check and pack each part that was assembled on the production line. Customer Service
BigRed Stores - Cabot, AR
November 2020 to December 2020
Duties: customer service. My job was to serve customers, stock and clean. Production Worker
CTA Acoustics, Inc - Corbin, KY
October 2019 to July 2020
Duties: to manufacture hood liners and dashboards for automobiles. Operated a mold. Production Worker
The Job Shop - London, KY
December 2016 to October 2019
Duties: worked for various manufacturing companies. I manufactured different parts for automobiles
(headlights, brake components, hood and dash parts). Customer Service Representative
Cumberland Falls Hwy - Corbin, KY
September 2014 to December 2015
I worked as Head Housekeeper and Front Desk Clerk. My responsibilities were to provide customers with professional service during their stay. My duties were to answer the phone, check guests in and out, make sure the rooms were cleaned and ready.
Call Center Customer Service Representative
General Dynamics Information Technology - London, KY October 2013 to September 2014
I was a call service representative (on contract) for Medicare. My job was to take calls from clients, to help them with their questions about their accounts, make changes to their accounts as needed, enroll new clients and to make sure that each one received professional service. Education
Freshman in Business Administration
Somerset Community College - London, KY
August 2023 to Present
High school diploma
Jacksonville High School - Jacksonville, AR
August 1988 to May 1991
Skills
• Assembly
• Warehouse experience
• I have computer knowledge as well as great customer skills. (10+ years)
• Manufacturing
• Packaging
• English
• Customer service
• Financial services
• Typing
Assessments
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have several years of call center experience as well. I worked for Heritage Publishing in Sherwood, AR from 2001-2002 making calls on behalf of Childrens Wish and Special Olympics. In 2004 I worked for Civic Development Group making calls for the Fraternal Order of Police.
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