Customer Service Representative

Maria Charles

West Islip, NY *****

Tel: 347-***-****

Email: ad5sgc@r.postjobfree.com

Summary of Qualifications: Highly motivated professional with 21

years of customer service, displaying proficiency in Microsoft office.

Established a reputation for problem solving and implementing corrective

processes.

Experience

Internal Revenue Service

Holtsville, NY Aug 2022 - Present

Contact Representative

e Consult with taxpayers by telephone handling inquiries regarding

their amended return, refund, balance due.

e Perform taxpayer verification, record details of inquiries and

comments, as well as actions taken.

e Identified problems, conducted research to determine the reason for

the problem, Identified viable options to resolve the problem, and

then executed an option to a successful resolution.

e — Evaluate information Involving research of records, the reason of

each inquiry.

e Remain knowledgeable of a body of laws and regulations of the

Internal Revenue Service.

e Continuously evaluate and identify opportunities to drive process

improvements that positively impact the taxpayers experience.

Petro Home Services

Woodbury, NY Oct. 2021 - March 2022

Customer Service Representative

e Assist customers with their inquiries via inbound and outbound

calls

Communicate clear and accurate information

Customer account updates/maintenance

Finding resolution for customer problems and issues

Assisting with customer retention

Serve as the customer’s advocate, working closely with other

departments to ensure timely resolution of customer issues.

Escalates more complex issues as needed

e Renew customer contracts; educate customers regarding service

options and handle billing issues.

NYPD School Safety Division

New York, NY Sep 2008 - Sept 2021

School Safety Agent

e Provide security and ensure safety of students, faculty and visitors

within NYC Public Schools

e Patrol buildings and surrounding premises for unauthorized

individuals and developing situations

e Challenge personnel by verifying identity

e — Escort visitors to designating locations and adhere to patrol

procedures

e — Deescalate situations involving students and the public

e Operate scanning equipment to screen for suspicious objects and

packages on person entering the school

All Car Rent a Car

Brooklyn, NY Jun 2007 - Sep 2008

Customer Service Representative

e Processed credit card transactions, set up direct bills, follow up

with insurance companies

e — Responsible for handling phone inquiries and arranging rental

reservations

e — Transported clients and cars to and from various locations

e Performed clerical duties: faxing, copying, filing and data entry

e = Maintained strong and positive relationships with existing

corporate and private customers

Party City

Lawrence, NY Sept 2001- Nov 2006

Supervisor

e = Oversaw activities and ensured work was performed consistently in

the front end

e Balanced the daily deposits, cash pickups and safe counts as

required

e Processed returns and exchange items

e Managed inventory ordering, and processing supplies

e Supervise and trained front end associates

Education

Kingsborough Community College: Fashion Design Feb 2012 - Feb 2013

Career Business Institute: Medical Billing & Coding Certificate Sept 2005 -

Jun 2006

Contact this candidate