Customer Service, Technology, Following Directions

Experience

Storefront Associate Red Wing Shoe Store August 2023 – February 2024

Greeted customers, responded to questions, improved engagement with merchandise, and provided outstanding customer service.

Operated cash registers, managed financial transactions, and balanced drawers.

Directed customers to merchandise within the store.

Maintained an orderly appearance throughout the sales floor.

Introduced promotions and opportunities to customers.

Was accomplished at cross-selling products to increase purchase amounts.

Lead Generator Air America February 2023 – April 2023

Served as a salesperson within Home Depot as a part of their Pro Services program.

Qualified customers for the company by speaking to them about their home situation to find which of our services would be best for them.

Learned all facets of the available products and services to provide optimal information to the customer

Described what kinds of things would be done as a part of whatever service the customer might need, such as the steps technicians perform during A/C maintenance inspections.

Gathered contact information to schedule appointments with customers to have Air America technicians go to their homes for the services they sign up for.

Sales Associate Party City June 2022 – November 2022

Ran cash registers and interfaced with customers at checkout.

Fulfilled customer orders for balloon pickup and delivery.

Responsible for closing and locking up the store.

Assisted with freight handling and stocking store shelves.

Became a valuable member of the sales team at a crucial time for sales during the greatly elevated store traffic of Halloween season.

Resolved a variety of customer service matters.

Volunteer Young at Art children’s museum 2018 – 2019

Provided support to assist lead counselors of the summer camp programs with distributing food to campers, organizing tools to be used, and cleaning up the classrooms.

Prepared materials to be used in interactive art exhibits.

Maintained, set up, and cleaned museum exhibits.

Provided customer service and assistance to museum patrons within exhibits.

Maintained stands and tables which contained the museum’s sales merchandise.

Accomplishments

Participated as the school team leader in the 2020 SoFlo CSTA Hackathon, winning 2nd place for creating a mobile game that educates the player in ways to be safer during the Covid-19 pandemic.

Certifications:

CompTIA A+ 1101 & 1102

Java

Javascript

Adobe Photoshop

Adobe Dreamweaver

Education

High School Diploma William T. McFatter Technical High School 2017 – 2021

Attended a magnet school to participate in industry technical programs, receiving practical training for computer programming and web design in a professional setting.

Completed technical certifications in Java Programming, Web Design Using HTML and JavaScript, Adobe Photoshop, Adobe Dreamweaver, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

Skills

Customer Service & Sales

Computer Programming using Java, C, C++

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Team communication and leadership

Windows Operating Systems

Computer Troubleshooting & Repair

Contact this candidate