Customer Service Program Manager

Richard Alexander Florczak II

Project Director

Lifeplus/Prodentec Batesville, AR

A Nutraceutical Manufacturer specializing in the manufacturing, packaging and direct sales of their products. Develops, manufactures, markets and sells their products direct to consumers through a referral marketing model.

Responsibilities included:

• Oversaw all projects corporate-wide including new product development, manufacturing improvement processes, marketing implementations, web development, new market launches, establish QA/QC protocals, and

disaster recovery.

• Oversaw Customer Service and Sales for North American markets.

• Oversaw all North American based sales/training events and specifically grew our flagship Gold to Diamond event from 20 qualifying members a year to 800 per year; which significantly help grow our European sales over 6 years.

• Oversaw video production at corporate events in North America.

• Oversaw transition teams for corporate business structure and logistical moves.

2005–2016

Sr. Program Manager 1998–2003

Rexall Sundown Boca Raton, FL

A Nutraceutical Manufacturer specializing in producing compressed tablets, two-piece capsules, and softgels. Develops, manufactures markets and sells vitamins, herbals, nutritional supplements and consumer health products. Brands include Sundown®, Rexall® Premium, Osteo-Bi-Flex®, CarbSolutions™, Pokémon Vitamins™, Richardson Labs®, MET-Rx®, Sundown Kids Marvel™ vitamins, Worldwide® Sport Nutrition and others.

Responsibilities included:

• Manage new product launch projects from concept to shipment of initial product pipeline; ensuring communication of information between all departments, managing project timelines and budgets, and resolving any obstacles that may arise.

• Develop and implement new processes for all business units from Marketing/Sales to Operations including the creation of new QA/ QC system with improved SOPs and new training

programs.

• Identify areas of improvement for existing corporate processes and enhance procedures to meet our companies changing needs.

• Oversee Transition/Acquisition Teams to quickly and efficiently coordinate all aspects of change during periods of transition.

• Provide monthly/quarterly product management recommendations to the Executive Team using SKU Rationalization Reports, Ongoing Product Launch Information and Product Launch Priority Reports. EXPERIENCE

COO

Specialty Events and Experiences of Arkansas 2016 - Current An Arkansas LLC specializing in large community/corporate events and functions in and around NE Arkansas.

I developed business plan and started this business to fill a need in this area for quality Event Management. This business grew and expanded the exposure for the business and the events we handled. The COVID Pandemic shut down and possibly changed the events we managed. Responsibilities Included:

• Create and implement a successful business plan

• Obtain and negotiate contracts for events.

• Utilizing established vendor contacts, grew and enhanced vendors.

• • Organized Write grants and and managed solicited over corporate 100 volunteers fundraising and for vendors events. for events. Education

University of Medicine and Dentistry of New Jersey - Newark, NJ Graduated May with a 3.2 GPA in Paramedicine

Rutgers College of Medicine (UMDNJ affiliate program) - New Brunswick, NJ Emergency Medicine and Pharmacology

Missouri State University - Springfield, MO

Microsoft Database Administration and Programming

Additional Training

Proficient in:

All Microsoft Office Products

Project and Program Management

Adobe Creative Suite Products

QAD, SAP,

MACS,

Livelink, Project2000,

Lotus Notes Final Cut Pro,

Vegas Pro, Email Campaign Manager, Sony

Audio Suite

Video Production and Editing

Experienced in Instructing:

Communications, Teambuilding and Social Styles

Systematic Project Management

Managing Multiple Projects

Producing Results with Others

Managing Change During

Transitions

Adobe

Certified Expert

-

Premiere Pro CC

Contact Information:

M: 870-***-****

ad5s56@r.postjobfree.com

415 East Chestnut Street Batesville, AR 72501

DISC Profiles

Contact this candidate