Service Representative Front Office
Resume:
Eloisa Manipon
**********@*****.***
Federal Way, Wa.
Patient Access Representative
Urology Specialist of Nevada - Las Vegas, NV
May 2023 to April 2024
• Patient check in.
• Insurance verification.
• Patient scheduling.
• Collecting copays and payments.
• Collecting Patient Information and updating demographic thru EMR.
• Scanning Patient information to EMR.
Medical Records Clerk/Front Office Trainer
Desert West Surgery - Las Vegas, NV
December 2021 to May 2023
Medical records.
Front office trainer.
Patient scheduling.
Checking patients in/out.
Collecting payments and copays.
Preparing superbills.
Collecting/updating patient information and scanning into the chart.
Answering phone calls and directing callers to appropriate department, and assisting patient calls for scheduling.
Patient Service Representative
ADVANCED CHIROPRACTIC - Las Vegas, NV
August 2021 to December 2021
• Patient scheduling.
• Checking patients in/out.
• Collecting copays.
Patient Service Representative
California Orthopaedic Specialists - Newport Beach, CA
March 2019 to March 2020
• Scheduling patients.
• Checking patients in/out.
• Insurance verification and collecting payments and co-pays.
• Handles call volume, assisting patients with their concerns and delivering messages to appropriate departments.
• Collecting and scanning patient information to their charts.
Patient Access Representative
Liberty Regional Medical Center - Hinesville, GA
October 2016 to December 2018
• Responsible for registering ER patients.
• Verifying and documenting accurate patient information.
• Verifying patient insurance coverage and co-pays.
Authorization Specialist
Vantage Radiology - Federal Way, WA
March 2015 to September 2016
• Contacting insurance companies or verifying online for patients insurance eligibility and coverage is up to date.
• Sending out Doctor’s referrals to insurance companies to make sure the exam will be covered.
• Contacting Doctor’s office to obtain the referral and chart notes needed to schedule the patients for the needed exam.
• Scheduling patients for MRI/CT/PET scan.
Medical Administrative Assistant
RH Office Team - Federal Way, WA
August 2014 to February 2015
• Responsible for making patient appointments.
• Handled inbound/outbound calls from patients and to patients.
• Responsible for collecting co-pays and verifying health insurance.
• Responsible for filing patient charts, faxing prescription/referrals and documentations on patient charts.
Union Representative
SEIU 775NW - Federal Way, WA
March 2011 to July 2014
• Provided assistance to Union members by explaining their Union benefits and rights based on the CBA
(Collective Bargaining Agreement).
• Ensured that union members comply with all State law training requirements by the set deadline.
• Provided Union representation for members with their employers.
Patient Service Representative
Swedish Medical Center - Seattle, WA
June 2007 to February 2011
• Responsible for making patient appointments.
• Handled inbound/outbound calls from patients and to patients.
• Responsible for collecting co-pays and verifying health insurance.
• Responsible for filing patient charts, faxing prescription/referrals and documentations on patient charts.
Medical Administrative Assistant
Highline Physical Therapy - Tukwila, WA
November 2006 to June 2007
• Responsible for making patient appointments.
• Handled inbound/outbound calls from patients and to patients.
• Responsible for collecting co-pays and verifying health insurance.
• Responsible for filing patient charts, faxing prescription/referrals and documentations on patient charts.
Education
Medical Administrative Assistant
Bryman College - Renton, WA
November 2005 to November 2006
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