Scrum Master Software Development

JAMES LOGAN

Summerville, SC ***** 843-***-**** ***********@*****.*** www.linkedin.com/in/james-logan-w

Performance-driven and Certified Scrum management professional with a broad range of experience in managing Scrum meetings for large projects, liaising between product owners and teams, and refining project processes to deliver products within assigned timelines and budgets. Well-versed in helping software development teams to apply Scrum framework, planning deliverables, monitoring performance, resolving complex issues, and handling backlogs and new requests. Expert in overseeing each project’s scope and timeline, coordinating sprints, retrospective meetings, and daily stand-ups, training teams in Agile frameworks, and ensuring adherence to quality standards.

Possess superior communication, analytical, leadership, and problem-solving skills along with ability to interact with multiple levels of the organization. Technical expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, MS 365), Jira, Jira Automation, Confluence.

Areas of Expertise

Product Management Agile Development & Best Practices Sprint Review & Retrospective

Scrum Framework User Stories Workflow Planning & Execution User Feedback & Competitor Analysis

Client Satisfaction & Retention Continuous Improvement Metrics Analysis User Testing Risk Mitigation

Quality Assurance Team Training & Leadership Cross-functional Coordination Key Relationship Management

Professional Background

SD Solutions LLC – Charleston, SC 2022 to Present

Project Manager / Scrum Master / Delivery Lead

Oversee day-to-day project operations by leading multiple high-profile and complex projects from initiation to completion, supervising teams, and ensuring compliance with established standards to achieve milestones within assigned budgets and timelines.

Boosted project success by organizing daily stand-ups / scrum ceremonies for a nine-member team while partnering with designers, developers, and clients as delivery lead to meet project requirements.

Enhanced team effectiveness by managing daily operations, including impediment removal, daily scrum of scrum reporting, and issue / burn down tracking in JIRA in a proficient manner.

Improved overall productivity by developing and delivering training programs on agile methodologies for team members to promote continuous learning.

Optimized project flow by collaborating with product owners to assess backlog and planned sprints while facilitating a swift recovery by focusing on meeting critical product delivery deadlines.

Successfully restructured team processes and dynamics as well as mentored a struggling team in the absence of a scrum to ensure rapid turnaround within two weeks.

Accenture Federal Services – Charleston, SC 2015 to 2022

Scrum Master

Orchestrated daily stand-ups and scrum ceremonies for five teams to accomplish a 20% optimization in operational efficiency within agile frameworks.

Cultivated high-performing teams by providing strategic direction and mentorship to four agile scrum teams of 16 employees to efficiently achieve all established goals.

Facilitated seamless project execution by coaching team members, leading meetings / retrospectives, maintaining clear project visibility, managing task boards, and generating daily burn-down charts.

Played an instrumental role in implementing process improvements and actively tackling impediments to maximize operational excellence.

Led backlog management by collaborating with product owners on product backlog refinement and story estimation to ensure accurate project planning and execution.

Agilex Technologies – Charleston, SC 2014 to 2015

IT Security Engineer / SharePoint Administrator / Team Lead

Established a centralized information hub by managing the SharePoint site, allowing national-level vulnerability reports to be readily accessible for executive and facility security engineers, and facilitating more efficient decision-making.

Ensured optimal security posture by identifying and optimizing network infrastructure as part of the Continuous Readiness Information Security Program (CRISP), successfully engineering a NIST 800-53 revision four compliant security strategy using agile methodologies.

Spearheaded patch and vulnerability administration efforts in the satellite office to significantly reduce vulnerabilities within the secure configuration by 98%.

Additional Experience

KSH Solutions Inc. – Charleston, SC

Vulnerability Analyst / Information Systems Security Manager

Honeywell Technology Solutions Inc.

Information Systems Security Analyst / Team Lead / Information Systems Security Manager / Facility Security Officer

Reynolds Media Group

Supervisor

United States Air Force

Staff Sergeant / Personnel Office Manager / IT Workgroup Manager

White House Communications Agency

Staff Sergeant / Personnel Security Manager

Education and Credentials

Bachelor of Science in Business Administration, Management Information Systems and Management

East Carolina University – Greenville, NC

11th Wing Workgroup Manager IT Certification Program, Bolling AFB, DC

Six Sigma Greenbelt Certification Course, Honeywell HTSI, North Charleston, SC

Professional Certifications:

Advanced Certified Scrum Master – ACSM

Certified Scrum Master Product Owner – CSM-PO

Certified Scrum Master – CSM

SAFe 6.0 Certified – SSM 6.0

Team Kanban Practitioner Agile Certified Professional

Agile Certified Project Management FSO Program Management Course, Cherry Hill, NJ

Practical SCIF Construction Course, Washington, DC Special Security Officer Course, Washington, DC

Honors and Awards

Presidential Service Badge – The White House Navy Bravo Zulu Award

Leadership Award – United States Air Force Airman Leadership School, Washington, DC

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