CELINA FIGUEROA
SUMMARY
Experienced and adaptable professional with a background in Executive Assistance and Reception roles within the Banking industry. Adept at managing complex schedules, coordinating meetings and events, and providing exceptional client service. Skilled in utilizing multi-line phone systems and maintaining meticulous records to ensure seamless operations. Proven ability to collaborate with clients to fulfill their meeting and training requirements, ensuring all logistical needs are met efficiently.
SKILLS
Team Management
Receptionist
Customer Relationship Management
Concur
Calendar Management
Customer Service
Spanish (Fluent)
Marketing
Expense Reports
Travel Arrangements
Microsoft Office Suite
Lotus Notes
Concur
Type 60 WPM
PROFESSIONAL EXPERIENCE
FEDERAL RESERVE BANK OF NEW YORK 07/2018 – 09/2023
Executive Receptionist (Markets Department)
Maintained detailed calendars of appointment schedules for business meetings, conferences, events etc.
Assisted Vice President, CFO, Managing Director, Managing Director, Business Manager, Capital Markets Trading Head
Answered, screened, and directed telephone calls on multi line phone system (Turret)
Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times
Responsible for Order supplies, file, scanning, data entry
Prepare and handle logistics for outside guests
Gate keeper for the Markets Department in compliance with our access policy
Management Gate keeper for markets department in compliance with our access policy at FR
CITI - NEW YORK, NY 07/2017 – 07/2018
Administrative Assistant (Emerging Markets Department)
Maintained detailed calendars of appointment schedules for business meetings, conferences, etc.
Answered, screened, and directed telephone calls on multi line phone system (Turret)
Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times
Met, greeted, and directed guests, hosts, and clients
Answered, screened, and directed telephone calls on multi line phone system (Turret)
Assisted 10 Executives on the sales floor and also supported Media Marketing Executive
Handled Travel and expense reporting on Concur
SWISS RE - NEW YORK, NY 12/2016 – 07/2017
Executive Administrative Assistant
Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times
Answered, screened, and directed telephone calls on multi line phone system (Turret)
Answered 10+ incoming lines and directed outgoing telephone calls
Received and distributed mail, packages, i.e.: UPS, Federal Express (FEDEX), DHL
Updated employee directory for New Hire employees
Booked conference rooms for staff daily; performed events scheduling
INVESCO-WL ROSS - NEW YORK, NY 06/2016 – 12/2016
Executive Assistant
Maintained detailed calendars of appointment schedules for business meetings, and conferences
Answered, screened, and directed telephone calls on multi line phone system (Turret)
Worked one-on-one with clients to determine meeting setups, and precise meeting times
Met and greeted clients; answered and routed all incoming telephone calls
Distributed UPS mail daily
Updated employee directory for New Hire staff
Scheduled conference rooms for employees and special events
EQUITY RESIDENTIAL TRUMP PLACE - NEW YORK, NY 12/2015 – 06/2016
Administrative Assistant
Answered, screened, and directed telephone calls on multi line phone system (Turret)
Worked one-on-one with clients to determine meeting setups, audio/visual needs, and precise meeting times
Answered all incoming lines and transferred outgoing telephone calls for Leasing Consultants
Met, greeted, and assisted guests of Executives
JPMORGAN CHASE - NEW YORK, NY 01/2013 – 01/2015
Executive Receptionist
Answered 10+ incoming telephone lines and screened them accordingly
Met, greeted, and directed guests, hosts, and clients
Booked meetings and training programs over a multitude of days, weeks, and months
Assisted clients with meetings, training needs, including room assignments, photocopies, faxing
messages, printing of booked and confirmed pending meetings and training programs over a multitude of days, weeks, and months
Monitored event schedule to ensure rooms were available and updated
Coordinated hosts, client's events materials, packing / Unpacking / Shipping materials back to clients
Monitored all catering orders and confirmed coordination between client and catering Department
NICOLE MILLER SHOW ROOM - NEW YORK NY 01/2012 – 01/2013
Executive Assistant
Answered, screened, and directed telephone calls, received, and relayed messages to Managers and Staff Members
Updated, Employee Directory for New Hires
Received and sorted mail delivered; scheduled pick-ups via DHL, Federal Express (FEDEX) & UPS
Maintained calendar for clients and organized meetings
Scheduled fit models for auditions: Ford / Wilhelmina / NY Models
MANHATTAN BUSINESS CENTER - NEW YORK, NY 04/2008 – 01/2012
Executive Assistant to Vice President
Managed professional calendar and coordinated domestic and international travel
Responsible for both hard copy and e-mail travel itineraries
Performed general administrative and clerical support duties, including Ordered office supplies and kitchen utensils, etc.
Answered incoming telephone calls, screened, and directed visitors / clients
Received and sorted mail deliveries, Tidied and maintained office
EDUCATION
MARTIN LUTHER KING
High School Diploma