Information Technology Production Support

TOM GOUSBY

********@*****.*** 732-***-**** Alpharetta, GA LinkedIn

Education

Bachelor of Science in Information Technology

Capella University Current Student

**/****

Skills

• Java

• Splunk

• Python Scripting

• Jira/Service Now incident ticketing

• Docker

• Kubernetes/OpenShift

• Automation tasks

• Linux Systems/BASH/Github

• Release Management (CI/CD)

• Grafana

• Prometheus

• Conflict Resolution/End-User Support

handling Ticket

Experience Site Reliability Engineer, Associate 01/2022 - Current IST Reliability Operations

Morgan Stanley Alpharetta, GA

• Planned, scheduled, and controlled installation processes from start to finish to ensure all project requirements are delivered on time. Meeting Management requirements for no late change’s submissions.

• Experience with creating and working with Jira ticketing to follow bug/defect issues within the applications.

• Experience with Python scripting to automate mundane tasks and reduce toil by 45%

• Experience with public cloud environments such as Azure.

• Daily scripting using Splunk queries to handle debugging and reading error logs.

• Monitored internal Financial Advisory platforms and server outage management daily, analyzing database applications and making necessary adjustments to parameters and architecture to improve performance.

• Demonstrated project management skills by managing weekly deployment runbook.

• Daily scripting basic SQL Server queries for ad-hoc data requests, aligning systems with business needs to enhance scalability of database/DB2 structures and recommend improvements based on data retrieved.

• Collaborated with DevOps team and Financial Advisors to integrate internal trading applications with the E-trade integration, developing redundant systems and procedures for disaster recovery and archiving to maintain data protection.

• Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.

Consultant (Application Support) 07/2019 - 01/2022 Morgan Stanley New York, NY

• Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.

• Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies.

• Strengthened IT internal infrastructure, help desk, application development, sales, account management and customer service operations areas by implementing continuous process improvements.

• Modified existing software systems to enhance performance and add new features.

• Highlighted business priorities with staff members and directed workflow to ensure high-level performance.

Conciliator (Mediator) Level II 10/2015 - 02/2019

American Arbitration Association New York, NY

• Utilized Tableau for business intelligence to create reports, tracking arbitration award trends with parties and successfully resolving the party's caseload in bulk.

• Initiated case settlements between personal injury law firms and auto insurance companies based on in-depth BI reviews, utilizing Modria to run statistics on optimal settlement rates and training staff in Tableau for large-scale data analyses; increased settlement rates from 15% to over 40%.

• Reworked and automated case distribution by age of case, prioritizing urgent cases via Microsoft Excel live spreadsheet while creating or reviewing technical design documentation to drive accuracy of reporting solutions.

• Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.

Security Forces Team Leader 05/2009 - 04/2012

U.S. Air Force Cheyenne, WY

• Supervised and lead a team of several troops in Nuclear Security formations, daily operations and personal development.

• Protected nuclear missile fields with active missiles and missile maintenance workers that possess the launching codes.

• Oversaw multiple security drills and helped train troops in weapon and physical training. 4

Certifications & • Site Reliability Engineering (SRE) Certified – Willey Edge Global Academy Professional • FDM Consultant Training

Training • General Assembly Coding Bootcamp

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