System Administrator Human Resources

Angel Grace Hernandez

099******** **************@*****.*** 004 M Javier Extension, Brgy Santo Nino Cainta, Rizal

Objective

I am a hardworking and passionate job seeker, eager to secure a challenging but rewarding role, in a position where I can use my skills. Ready to help the company and the team to exceed customers' and clients' expectations.

Work Experience/Employment History

Company: Cognizant Technology Solutions

Period: February 2022 - Present

Title: Process Executive/Salesforce System Administrator

Skill: Email, Inbound, and Outbound

Address: Giga Tower, 22nd to 29th Floors, Bridgetown C5 Road, Ugong Norte Quezon City

●Administered, supported, and monitored databases by proactively resolving issues and maintaining servers.

●Set up and control user profiles and access levels for each database segment to protect important data.

●Performed duties following applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Company: TaskUs

Period: January 2020 – February 2022

Title: Technical Support Representative

Skill: Pure Email and Chat support

Address: 7th Floor, 962 Aurora Blvd, Project 4, Quezon City

●Assisted customers in identifying issues and explained solutions to restore service and functionality.

●Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Company: W&W Human Resources

Period: January 2018 - December 2018

Title: Cashier

Address: Mega Plaza, Pasig City

●Managed all transactions with customers accurately and efficiently

I have experience with the following tools:

●Zendesk

●Salesforce

●Slack

●Zoom

●Microsoft 365

●Five9

●Amazon workspace

●Cisco

Education

Technological Institute of the Philippines

Bachelor of Science in Computer Engineering

938 Aurora Blvd, Cubao, Quezon City, 1109 Metro Manila

Certificates

●Salesforce System Administrator

●Salesforce Advanced System Administrator

Soft Skills

●Ability to Multitask and work under pressure

●Fast Learner

●Ability to Work in a Team

●Strong Communication Skills

References:

Name: Angelica Marcelo

Position: Senior Process Executive, Cognizant

Contact: 091******** – **********@*****.***

Name: Marikit Patalot

Position: Support Analyst, Thankz Global

Contact: 097******** – **************@*****.***

Name: Alex De Asis

Position: Former Team Leader, Cognizant

Contact: 090******* – ******@*****.***

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