Case Manager Management
Resume:
LASHRONDA WILLIAMS
CASE MANAGER
CONTACT
******************@*******.***
Ormond Beach, FL 32174
SKILLS
Performance Tracking
Patient support
Discharge Planning
Regulatory Compliance
Care Coordination
Health History Documentation
Records Management
Chronic Disease Management
Family Education
Case Management
Annual Case Reviews
EMR / EHR
Email and Telephone Etiquette
Positive Attitude
Problem-Solving
Patient Needs Assessment
Patient Assessment
Case Planning
Organization and Multitasking
Organizational Skills
Attention to Detail
Empathy and Compassion
PROFESSIONAL SUMMARY
Dedicated and experienced RN case manager with passion for delivering comprehensive care and support to patients. Proven ability to be proactive and collaborate with interdisciplinary teams to optimize patient outcomes. Seeking career advancement within dynamic healthcare environment.
EXPERIENCE
October 2017 - Present
Case Manager
Florida Healthcare Plans, Holly Hill, FL
• Develop person centered care plans tailored to individual member needs which impact short and long-term outcomes and overall wellness.
• Utilize clinical tools and data to review to conduct comprehensive evaluations of member needs and benefits.
• Apply clinical judgement to addressing complex health and social indicators impacting care planning.
• Collaborate with providers, members and other members of the healthcare team to overcome barriers to goals.
• Confidently and professionally present cases at interdisciplinary conferences with high level administrators.
• Utilize case management processes in compliance with regulatory and complex policies.
• Employ motivational interviewing skills to improve member engagement.
January 2014 - October 2017
Nurse Care Coordinator
Children's Medical Services, Daytona Beach, FL
• Obtain children's through and accurate assessment.
• Used best practices of nursing and case management to evaluate client care plans.
• Maintained detailed reports and client records, ensuring accuracy and confidentiality.
• Collaborated with client's parents, caregivers and healthcare team to deliver comprehensive care.
• Provide targeted services to the pediatric population, providing compassionate care tailored to individual needs.
Maintained accurate documentation of all patient interactions in Electronic Medical Records system.
January 2005 - January 2014
Registered Nurse, Medical-Surgical Unit
Florida Memorial Hospital, Daytona Beach, FL
• Documented medical history, administering treatments and medications, and educated patients and families in health conditions.
• Assessed patient conditions, monitored vital signs and implanted appropriate interventions.
• Changed dressings, ensuring proper wound care and infection control.
• Maintained accurate patient records and collaborated with treating providers to ensure comprehensive care delivery.
EDUCATION
April 2008
Bachelor of Science (B.S.) in Nursing
Bethune-Cookman University, Daytona Beach, FL, US
January 2004
Associate in Arts (A.A.)
St. John's River College, Palatka
June 2001
High School Diploma
Palatka High School, Palatka
CERTIFICATIONS
Registered Nurse
REFERENCES
References available upon request
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