Customer Service Call Center

MELISSAH THERMITUS

*** ****** *** *., ****** ACRES, FLORIDA 33974

THERMITUSMELIOGMAIL.COM

CELL- 239-***-****

WORK HISTORY

Call Center Customer Service Representative

Alta Resources Fort Myers, FL

October 2022 to February 2024

Keeps equipment operational by following established procedures, and reporting

malfunctions.

Retail Associate

Ross Dress For Less Estero, FL

March 2020 to August 2021

Deli Associate

Winn Dixie - Lehigh Acres, FL

March 2019 to February 2020

Server

The Palms of Fort Myers- Fort Myers, FL

August 2018 to October 2018

EDUCATION

RBT 40-Hrs training- Autism Partnership

College in cosmetology- Immokalee Technical College = 1/2023-4/2024

High School- Lehigh Senior High School ;08/2017-05/2018 GED-2022Providing responsive, exceptional service to customers by answering questions

Recommending, slicing, weighing, packaging, and pricing meats and cheeses

Preparing special party trays and sandwiches

Cleaning cutters, floors, etc...

Worked in dining area and serving elderly people

Cleaning and Organizing

Familiarizing Menus and Drinks

Removing dinnerware in a timely manner

Providing information about products and services, responding to customer complaints, processing returns, and performing countless other activities.

Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

Maintains call center database by entering information.

Handling cash transactions, placing items on shelves, creating attractive displays, answering to customer inquiries and meeting sales goals.

Greets and receives customers in a welcoming manner

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

SKILLS

Customer Service Mindset, Cash Handling, Computer Skills, Energetic Work Ethic/

Attitude, Strong communication and problem-solving skills.

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