Service Representative Customer
Resume:
Bernadette Williamson
Burlington, NC *****
************@****.***
Willing to relocate to: Greensboro, NC - Durham, NC - Hillsborough, NC Authorized to work in the US for any employer
Work Experience
Member Service Representative
Concentrix - Burlington, NC
October 2023 to Present
Answer calls from member
Answer question regarding member Medicare plans
Help set up appointments
Set up transportation
Claims
Appeals
Grievance
Using Microsoft
Excel
Customer Service Representative
Everise
July 2023 to October 2023
I am a remote agent that answers inbound calls regarding Medicare concerns Navigate through a portal to get members plans
Uses the hippa protocol to verify each member
Food Service Manager
Aramark - Graham, NC
June 2022 to February 2023
1. Complete food order
2. Complete inventory
3. Supervise 5 to 10 employees
4. Make schedule
5. Do payroll
6. Complete invoices
7. Manage kitchen
Cook Lead
Alamance county detention center - Graham, NC
August 2020 to June 2022
1. Cook
2. Serve a tray line
3. Supervise 6 or more employees
4. Wash dishes
5. Do inventory
6. Keep up with inmate count
Assistant Manager
Family dollar - Burlington, NC
June 2018 to March 2021
Open store, set safe, count deposits,make deposits, check in vendors, unload truck,count drawers,do inventory, check sells,close store
Education
high school diploma
hugh m. cummings high - Burlington, NC
January 2003 to January 2007
Skills
• Sales
• Training
• Inventory
• Team Building
• Inventory Management
• Dietary Aide Experience
• Help Desk
• Technical Support
• Kitchen Management Experience
• Mobile Devices
• Desktop Support
• Microsoft Windows
• Food Production
• Food Service Management
• Network Support
• Remote Access Software
• Customer service
• Microsoft Excel
• Accounting
• Accounting software
• Customer relationship management
• Communication skills
• Typing
• Help desk
• Cash handling
• HIPAA
• Desktop support
• Leadership
• Windows
• Remote access software
• Cash register
• Cooking
• Dietary aide experience
• Kitchen management
• AWS
• Supervising experience
• Microsoft Word
• Microsoft Outlook
• Recruiting
• Human resources
• English
• Mac OS
• Phone etiquette
• Call center
• Computer skills
• Data entry
• 10 key typing
• Time management
• Organizational skills
• Writing skills
• Math
• Customer support
• Microsoft Office
• Live chat
• Intake
• Management
• Social media management
• Microsoft Powerpoint
• Computer literacy
• DME
Certifications and Licenses
ServSafe
Secret Clearance
Driver's License
March 2015 to December 2030
Additional Information
Skills
customer service, cashier, computer skills can type 30wpm, great listening skills and can multitask very well
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