Customer Service Representative
Resume:
,
Joanna Flores
Goals
Richmond, VA *****
*************@*****.***
have a goal to own my business one day and help others completely success for the future
Authorized to work in the US for any employer
Work Experience
Assistant Manager
ExxonMobil - Chesterfield, VA
February 2020 to January 2023
+ Promoted to Assistant Store Manager
* Managed daily reports of transactions
+ Handled and submitted incoming sales calls
+ Acted as customer service representative
+ Rearranged and detailed store merchandise according to company standards
* Managed nightly cash totals
* Recruited and interviewed potential candidates
* Enforced company policies and procedures
Shift Leader and Trainer
711 Franchise - Richmond, VA
June 2020 to November 2022
My shift lead position is to supervises coworkers while they work, monitoring their performance,
ensuring they comply with company and safety policies and delegating tasks appropriately. These
professionals work in many different industries and settings, including food service, manufacturing, retail
and hospitality. Also i prep line cook and inventory
Head Server/ cook /prep /Assistant Manager
IHOP - Henrico County, VA
October 2019 to October 2022
+ Handled and submitted incoming sales calls
+ Acted as customer service representative
* Managed daily reports of transactions
* Recruited and interviewed potential candidates
* Handled all staff member scheduling
* Enforced company policies and procedures
Shift leader Cashier and Customer Service
China max - Chesterfield, VA
June 2010 to May 2020
My responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling
cash up, and reporting any issues to the manager. Me being successful as a Shift Leader, was able to
manage a team of people and ensure that all duties are performed
Retail Sales Associate
Its fashion - Chesterfield, VA
June 2008 to November 2010
Shift leader
Inventory
Retail customer service
* Responsible for online package and order management
* Operated point-of-sales (POS) system
Education
High school diploma or GED
Ged Program - Richmond, VA
Bilingual English and Spanish
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