Customer Service Call Center

OBJECTIVE

A highly motivated and self -starting individual looking for a position as Work at Home agent to utilize my strengths in making customers feel values and appreciated over the phone.

EDUCATION

Concorde Career College: Grand Prairie, TX

2016: Medical Office Administrator- Graduate

Arlington Medical Institute: Arlington, TX

2004: Medical Assistant Program - Graduate

SKILLS

AHA BLS CPR 2016, ICD-10, HCPCS, and CPT Coding. OSHA Guidelines. Intermediate in Microsoft Office including Excel and Word. Type 50 words per minute. 10 key by touch. Medical Terminology Medical Law & Ethics Basics, SIM, Customer service, EKG, Vital signs, Injections, blood draws, medical records, Chief complaints, Billing, A&P, Infant Growth Charting, Ace Bandaging, Steri-strips, Eye/Ear Irrigation, Snellen Eye Chart, Capillary strips, UA.

EXPERIENCE

Upper Echelon Business Solutions: Fort Worth, TX 2019 - Present: Office Manager

Performing basic bookkeeping task, answering phones, scheduling, preparing reports, filing, organizing.

Personal assistant., Some travel to second office.

American Standard: DFW, TX 2018- 2019: Customer Service Rep

Take inbound or outbound calls in a Call Center, scheduling in-house demos for Walk in tubs.

Floor lead: Assist other employee with setting appointments, callbacks, and confirming appointments.

Greyhound Lines: Dallas, TX 2017-2018: Customer Service Rep

Back office support for the Call center. Processed deferred and preferred boards for online orders. Followed up with updated customer tracer information. Provided support to field agents, customers, and call center staff.

Burks Medical Consulting, LLC: Mansfield, TX 2016-2017: Prior Authorization Agent

Place outbound calls to different health plans to request medical precertification procedures for different Physicians. In a Call Center setting.

Dallas Cowboys Warehouse: Dallas, TX 2015-2016: Compliance Department Associate

Prepare and complete orders for delivery or shipment according to schedule, review orders for accuracy

Maintain supply and equipment storage areas, train new associates as required.

Walmart: Arlington, TX 2014: Cashier

Assist customers when checking out of store, make sure that customers are satisfied with shopping experience, assist in other departments when necessary.

New Bethel CIC: Fort Worth 2011-2014: Church Administrator Assistant

Maintain Organization of Front office, ordering and maintenance of office supplies and equipment.

Screening and routing all incoming calls, answer mail-correspondence: Type, print, and fold weekly bulletins, keep accurate membership records

Agape Clinic of Arlingto: Arlington, TX 2004-2005: Medical Assistant

Front and Back Office duties. Patient intake, escort patients to exam rooms, interviews patients, vital signs, scheduling, document all information in patient’s chart.

VOLUNTEER

Mission Arlington: Assist clients with every need from the community bank.

Boys and Girls club of Fort Worth: Tutor and serve snacks to students after school.

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