Customer Service Housekeeping Assistant

Sudha Gurung

Profile

To fnd rewarding job best suited for my qualifcation to achieve personal

and Professional growth with the company.

Employment History

Housekeeping Assistant at Trident Gurgaon

July 2014 — August 2017

• Developed and implemented effective Housekeeping procedures.

• Trained new housekeeping staff on property cleaning techniques and safety protocols

Msc Cruise Ship

November 2017 — Present

• Assisted guests with special requests and needs in a friendly and professional manner

• Responded to any complaints and requests in a timely and professional manner

• Improved customer satisfaction scores by X% through regular inspections and consistent cleaning standards.

• Expertise in operating PMS.

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

• Created reports and documents as requested by the offce manager

• Developed a record-keeping system to track deliveries and ensure accuracy of items delivered

Education

B.Sc in Hospitality and Hotel Administration, IHM, GUWAHATI June 2013 — July 2015

Completed Intermediate from COHSEM Board

March 2009

Completed Metric from BOSEM Bourd

March 2007

Details

Manipur

India

+91-600*******

ad5rqu@r.postjobfree.com

Skills

Microsoft Office

Leadership

Trident

Communications

Hygiene

Customer Service

Team Building

Customer Satisfaction

Adaptability

Gardening

Languages

English

Hindi

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