Monica Bustos **** Telstar Loop NW
Albuquerque, NM 87121
ad5rp0@r.postjobfree.com
EXPERIENCE
State of the Heart Recovery - CPSW/CCSS
December 4th,2023 - Current
Handles and creates a safe environment for the clients that are dealing with trauma.
Communicates updates regarding changes in the health or status of clients.
Provide Service Orientations for clients.
Proficient in keeping client records up to date.
Provide a routine for clients to follow to help with their success. Provide Role Relations for clients to assist clients on working with a group as well as with a team.
Judgement and Decision making when making relative costs and benefits of potential actions to choose the most appropriate one. A Peaceful Habitation, Albuquerque - Volunteer
Coordinator/CPSW
March 2023 - Current
Provide support to donors in managing packaging, documentation, inventory, and resources for the donation of gifts. Approach all housing procedures in a manner that aligns with specified guidelines.
Handles and creates a safe environment for the clients that are dealing with trauma.
Communicates updates regarding changes in the health or status of clients.
Delivery Drivers Inc., Albuquerque - Delivery Driver November 2021 -
Accurately execute documentation & upholding record-keeping standards in accordance with federal & state laws and regulations. Comply with delivery schedules and meet designated deadlines SKILLS
Critical thinker
Resident Support
Community Outreach
Programs
Client Need Assessment
Positive Peer Interaction
Privacy & Confidentiality
Mental Health Support
Life Skills
Emotional Support
Certifications
Authorized for one-on-one
access with inmates adhering
to the guidelines established
by each prison.
Conducts workshops for
inmates transitioning back
into society, focusing on
reentry into personal &
professional relationships,
financial literacy, and
budgeting.
consistently.
Employ pertinent map programs and GPS systems for effective route navigation.
T-Mobile Wireless, Albuquerque - Technical/Data
Specialist
January 2000 - March 2010
Delivered efficient & courteous customer service consistently. Proficient in a diverse range of software and applications and programs. Provide customer assistance through email, inbound/outbound calls, and web chat, addressing various issues including billing, sales, device maintenance, service concerns, and service outages. Experience in Volunteer Services
Wings For Life, Albuquerque - Donor Relations Coordinator April 2012 - Present
Facilitate the management of packaging, documentation, inventory, and resources related to donated gifts.
Private Community Street Outreach, Albuquerque - Donor Relations Coordinator
Present
Distribute donated clothing, blankets, hygiene products, and food to individuals experiencing homelessness within the community. EDUCATION
NM OPRE, Santa Fe — CPSW
March 2023
TVI, ALBUQUERQUE - High School GED
May 1996