Customer Experience Service
Resume:
Kyeonghi Johanna Teayah
OBJECTIVE: To use my strong communication and team work skills to contribute to the innovation,culture of your company and enhance customer experience. Address : Lopez Jaena Apartment Makati
Telephone:
Email address: ad5rk2@r.postjobfree.com
Nationality: Liberian
EDUCATION
June 2017 - June 2021 : International Peace leadership College
Bachelor of science in Human Resource Development
SKILL
Good communication skills in English
Ability to work in a fast-paced environment with minimum supervision
Great team player, with a good sense of collaboration
Self-learner and Disciplined, result driven
Ability to work with minimum supervision
EXPERIENCE
Lonstar /MTN, Liberia
Financial Customer Service or Collection (Account Receivable), January 2014– February 2016
Answering customer’s inquiries via call or emails regarding their monthly payment, Sim Activation and rate per call, credit note and other related issues
Generate monthly report of unpaid debt, overdue to the Management on the status of the account for each customer and suggest some actions to take with clear notes on the account.
Making outbound calls to postpaid customers and related companies to remind them of their monthly payment and overdue.
Disconnect customers with overdue balance and reconnect customers who pay the reconnection fees and clear the outstanding balance. Heavenly Parent Holy Community (NGO)
Financial Secretary 2013-2014
Receive and record all the transactions in the ledger indicating all the relevant information for each transaction
Make note of any refunds or disbursements that need to be made
Give the treasurer sales slips and invoices for payment by check
Reconciles the financial records quarterly against the records of the treasurer and investigate discrepancies if there are any
Assists to ensure that the financial records are complete and in good order for annual audit purposes
Provide additional information for internal auditor upon request LANGUAGE
English
REFERENCE
David Johnson
Secretary Congolese community
Philippine, Pasay
ad5rk2@r.postjobfree.com
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