Information Technology Change Management

Thomas A. Eshelman II

*** ******* *****, ***** ********, Georgia 30083

404-***-****

***.********@*****.***

SUMMARY

Well organized and experienced customer interfacing support with more than 15 years in information technology. Seeking to continue to work in the field of database support, analysis and reporting. COMPUTER SKILLS

Languages

• Proficient in: SQL, MYSQL, COBOL, FORTRAN, Pascal, VB, Perl scripting, sed, AWK, 360 Assembler, JAVA Script, JMS Struts

Software

• Database: Oracle, DB2, Google Cloud, Informix 4.x/7.x

• Support\Change Management: ServiceNow, Tivoli DM, Hummingbird, HP Openview, Remedy, BMC Patrol, BEA MessageQ

• Platforms: Linux and Sun OS, Solaris, AIX, Windows EXPERIENCE

Staff Augumentation

Amdocs Corporation contacted to Direct TV

• Worked on transposing data from existing database environment to new AWS environment

Staff Augmentation

Amdocs Corporation contracted to MUFG

• Coordinated user adoptions of current OS levels

• Negotiated replacement equipment as needed

• Locked and unlocked device access on customer network for corporate compliance

Postproduction Quality Analyst III

Feb 2023- Jun 2023

Feb 2022 – Feb 2023

June 2007 – July 2021

Equifax Corporation

• Tier II application support for customer interfacing web front-end application and customized reporting (ad-hoc and batch) through SQL.

• Provide customer service for issue resolution and escalation.

• Participate in continuous improvements through coordinated project management task assignments and change management.

• Coordinate efforts with multiple technology departments for resolving challenges impacting customers.

• Author scripting for offshore support for customer help tickets.

• Provide data reconciliation to maintain federal financial guidelines.

• Document business requirements for internal and external customers to secure funding for improvements

• Participate in a team for providing on-call for system issues and customer requests

• Provide support after data migration to cloud platform Thomas A. Eshelman II

Technical Support Engineer II Sept. 2005 – Nov. 2006 S1 Corporation

• Tier II application interface and database support

• Interface with other banking host systems for data verification and transmission for resolution management and reporting

• Provide on-call support for internal and external customers

• Script for data migration for hardware platforms for upgrades and migrations Application Support Specialist June 1999 – June 2005 IBM contracted with AT&T

• Application Support for business-critical applications that required 24 by 7 continuous support

• Data analysis provided for budgeting purposes and daily system reporting

• Partner with other internal application support groups to provide support

• Coordinate incident escalation and resolution and customer communication Application System Integrator/ Communications Technician Oct. 1995 – June 1999 AT&T

• Maintain and support the platform for test T1 circuits for voice and data transmissions.

• Develop test cases for internal application development software.

• Full application testing for change management.

• Support and resolve external business customer issues on T1 network.

• Modify customer networks to fully utilize the network capacity. EDUCATION

Mount Saint Mary College

Newburgh, New York

• Bachelor of Arts in Computer Science

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