Customer Service Tech Support
Resume:
Tonya Lynn Blalock
Cleveland, GA *****
***************@*****.***
• Open availability with any work hours, any days and any times needed
• Open availability with all holidays and weekends
• Open availability for any over time hours needed Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Government Contractor
GoVA - Remote, GA, USA
July 2022 to January 2024
Government contractor,( Private sector).
Liaison between Veterans & Military/Government. With all communications dealing & concerning veterans. And with every level and the different varying veteran benefits. Basically a Liaison between Military / Government in all things veterans.
Supervisory Position
Verizon GoWireless IT & Customer Service agent
Verizon Authorized Retailer - GoWireless - Remote
February 2019 to July 2022
All Supervisor Duties for Tech support IT, and Customer service Agent Supervisor duties Manager and Head Server
Huddle House - Gainesville, GA
January 2018 to June 2021
All server & Head server duties .
All manager duties
Supervisor Tech Support and Customer service Duties Troc Wireless - Cleveland, GA
February 2017 to May 2021
All cell phone & wireless tech troubleshooting and sales Supervisor duties
Machine Operator, Engineer and Quality Control
Harris Calorific - Gainesville, GA
January 2016 to March 2018
Distribution of OEM/military Contracts/ Quality Control/ Engineering T1 and T2 customer service, Tech support Supervisor Apple, INC - Remote
March 2014 to August 2016
All T1 and T2 customer service and sales. All T1 and T2 tech support issues. Scaler
Fieldale Farms Plant
2015 to 2016
Parts inspector
Kubota Manufacture - Gainesville, GA
2013 to 2016
All duties of parts inspector
Customer Service and Sales Representative
Windstream Kinetic Communications - Remote
October 2010 to September 2014
All customer service and sales duties and tech support. Server/ Hostess/ Bartender/ Manager
Hofbrau Restaurant & G.I Pub - Helen, GA
May 1999 to January 2013
Only worked during in Season.
Education
Bachelor's in B. S of Chemistry / Biology
Demorest, GA
January 2014 to July 2018
Associate's degree in Engineering
North GA university - Oakwood, GA
Associate's degree in A.I & CIS technologies computer systems North GA technical college - Clarkesville, GA
Skills
• Bartending
• Host/Hostess
• Serving Experience
• Machining
• Restaurant Experience
• Banquet Experience
• Busser
• Catering
• OEM
• Laboratory Experience
• Manufacturing
• POS
• Technical Support
• Computer Networking
• Help Desk
• High-Performance Liquid Chromatography
• Chromatography
• Active Directory
• Project Management
• LAN
• Remote Access Software
• Operating Systems
• Sales
• English
• Hospitality
• Customer service
• Software Troubleshooting
• WAN
• VPN
• Network Support
• DHCP
• Research & Development
• TCP/IP
• Mac OS
• Management
• Microsoft Windows
• Microsoft Windows Server
• DNS
• Ethernet
• Troubleshooting
• iOS
• VoIP
• Microsoft Exchange
• System Administration
• Android
• VMWare
• Linux
• Network EngineeringSQL
• Network Engineering
• Load Balancing
• Citrix
• SQL
• Disaster Recovery
• Cash handling
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Logistics
• ServiceNow
• Network Infrastructure
• Microsoft SQL Server
• Authentication
• SCCM
• 10 key calculator
• Order entry
• Customer support
• Typing
• Databases
• Live chat
• Leadership
• Telemarketing
• Territory sales
• AI
• AWS
• Negotiation
• Basic math
• Serving
• Mobile marketing
• CRM software
• Retail sales
• Salesforce
• Google Suite
• Firewall
• Google Docs
• Fraud
• SFTP
• SSH
• Application development
• Database management
• MPLS
• BGP
• OSPF
• Conflict management
• Accounting
• Financial management
• Network Monitoring
• Network Administration
• Communication skills
• Time management
• Azure
• Trello
• Microsoft Dynamics GP
• E-commerce
• Medical terminology
• Mobile applications
• Social media management
• Live chat
• Cold calling
• Zendesk
• Technical support
• Typing
• Help desk
• Recruiting
• Sales
• Salesforce
• B2B sales
• ATS
• HubSpot
• Software troubleshooting
• Cash handling
• Serving
• Windows
• Conflict management
• iOS
• Network support
• Restaurant experience
• Digital marketing
• Operating systems
• Team management
• Mobile marketing
• Mac OS
• Leadership
• Classroom experience
• Bartending
• Employment & labor law
• Telemarketing
• Operations management
• Microsoft Dynamics GP
• System administration
• SFTP
• Microsoft Access
• Laboratory experience
• Active Directory
• AWS
• Linux
• Data analysis skills
• Microsoft Exchange
• Microsoft SQL Server
• Computer networking
• Continuous improvement
• Disaster recovery
• Hotel experience
• WAN
• DNS
• VMWare
• Network monitoring
• Load balancing
• VPN
• Financial management
• Research & development
• Ethernet
• Customer service
• Remote access software
• Retail sales
• Negotiation
• Citrix
• Marketing
• ServiceNow
• Hospitality
• VoIP
• Network administration
• LAN
• Android
• SCCM
• Application development
• SQL
• DHCP
• TCP/IP
• TCP
• Network infrastructure
• Azure
• AI
• Manufacturing
• MPLS
• OSPF
• Firewall
• Network engineering
• Computer skills
• SharePoint
Military Service
Branch: United States Army
Service Country: United States
Branch: United States Army
Service Country: United States
Rank: Disclosed per Employer
March 1998 to March 2007
Certifications and Licenses
Secret Clearance
Top Secret Clearance
CompTIA A+
Pharmacy Technician Certification
Assessments
Elementary school classroom management — Proficient August 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2021
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Work motivation — Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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