Customer Service Quality Assurance

Rubye D. Haskins

**** ******* ***** • Calera, AL 35040 • Telephone: 205-***-**** • Email: ad5r7c@r.postjobfree.com

Relationship Specialist – Customer Service – Quality Assurance

Highly enthusiastic customer service professional with 45 years of experience committed to providing excellent customer service. Relationship-driven and focused on maximizing customer experience and guarantee of quality service through data collection and research maintaining compliance and company standards to exceed expectations.

EDUCATION and CREDENTIALS

Shelton State – Tuscaloosa, Alabama – Relative Coursework; Accounting – 1977-1978

Druid High School – Tuscaloosa, Alabama – High School Diploma 1969

PROFESSIONAL EXPERIENCE

Customer Service Rep 06/1978- 09/2009

AT&T Birmingham, Alabama

Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.

Delivered fast, friendly and knowledgeable service for questions and service complaints.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Reviewed customer data to assess current issues and determine potential solutions.

Investigated and evaluated data in security and passed on to law enforcement.

Educated customers on service plans and advised on upgrades.

Family Advocate 05/1990- 12/2002

North American Council on Adoptable children Birmingham, Alabama

Advocated for children and served as a resource contact for persons with questions about adoption.

Attended trainings and seminars to keep with the current affairs of children waiting to be adopted and distributed information.

Partnered with families and provided resources to build growth that promoted better self-reliance.

Instructor 03/1987 – 07/1992

State of Alabama, Department of Human Resources Birmingham, Alabama

Trained foster and adoptive parents for the Alabama Department of Human Resource.

Assisted in certifying new foster and adoptive parents by assessing their skills, passions, and commitment to parenting.

Bellsouth Volunteer 03/1988-11/1991

Ronald McDonald House Birmingham, Alabama

Assisted family check ins and made sure they were accommodated according to guidelines.

Supported, listened to, and comforted parents and families who were staying at the house.

Relevant Leadership Experience

AARP State Volunteer and Legislative Rep. advocated for seniors 50+

Sunday School Teacher

Small Group/Bible Study Leader

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