Remote Customer Service Specialist

Selene Nicasio

Benson, North Carolina ad5r6k@r.postjobfree.com 919-***-****

Objective

Looking to obtain a customer service position where I can leverage my communication and problem-solving skills to provide exceptional customer service, and grow within a company. Experience

Nicklaus Children's Hospital — Remote Customer Service Specialist March 2021 - March 2023

● Handling a high volume of inbound calls and transferring to the department.

● Answering patients' statements regarding statements.

● Reaching out to the appropriate department to resolve requests made by patients.

● Reaching out to providers offices to follow up on referrals/prescriptions.

● Bilingual customer support (English,Spanish)

● Communicating patients balances.

● Meeting collection goals as set by the department. Childcare Network, Clayton,NC — Teacher Assistant

April, 2021-2022

● Supported each child with educational,social and emotional development guidance.

● Developed a curriculum that brings creative ideas to life.

● Maintained a well kept classroom that encourages children to create,explore and make decisions with confidence.

● Assisted in other capacities that,director or designee determines necessary. Johnston Community College, Smithfield,NC — Nurse Aide 1 May, 2019 - 2020

● Assisted with patient observation and medical necessities.

● Use of proper documentation standards,safety and patient care.

● Knowledge in medical terminology,HIPAA/Privacy,BLSP. Skills

● Communication skills

● Multitask and prioritization

● Time management

● Data entry documentation

● Proficient in microsoft

office,excel, e.c.t

● Dedicated team player

● Administrative support

Specialist

● Customer data

confidentiality

● Attentive learner

● Database management

● Inventory management

● Customer account

management

Education

Sunrise School Of Dental Assisting - Dental Assistant - 2017 Johnston County Community College - Nurse Aide 1, CPR, GED - 2020

Contact this candidate