Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Tawanda Lumpkin

281-***-**** ad5r68@r.postjobfree.com Houston, TX 77090 Attentive & capable in overseeing enterprise-wide systems. Focused on supporting business goals with secure, organized and user-friendly document management. Seek every opportunity to improve classification and handling with effective strategies.

• Critical Thinking • Continuous Learning • Computer Literacy

• Adaptability • Ethical Conduct

Scanner

Amazon, 2023 - 2024

• Completed daily logs detailing number of items scanned and any issues encountered.

• Scanned various documents and images for clients. Healthcare Customer Service Representative

AmerisourceBergen, 2020 - 2023

• Communicated with physicians and medical providers to clarify and facilitate clinical requests.

• Advised patients on available services and community resources, based on current information.

• Followed up on outstanding balances due from patients in accordance with established procedures.

• Answered incoming phone calls and provided assistance to callers with questions or concerns.

• Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions. Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.

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• Scheduled appointments for patients based on provider availability and patient preferences.

• Verified patient demographic information and updated it in electronic health records.

• Facilitated communication between patients, providers, and other staff members as needed. Picker Packer

Tractor supply distribution center, 2018 - 2020

• Fulfilled orders accurately using pick lists, order management software, and RF scanners. Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations.

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• Minimized errors by marking materials with identifying information. EDUCATION

Activity Director

Crest view Nursing Home, 2016 - 2018

• Supported, encouraged and directed participation in activities and welcomed participant feedback.

• Evaluated programs to address quality and suitability for participants.

• Monitored supply inventory levels in order to maintain adequate stock for planned activities.

• Collaborated with community organizations to expand resources and opportunities for participants.

• Managed budgets for activity programs, ensuring cost-effective use of resources. Certification

McLennan Community College, Waco, TX, Jun 2017

Diploma

University high school, Waco, Tx, May 1997

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