Customer Service Data Entry

JOANN NEWBY

Riviera Beach, Florida

Cell: 561-***-****

*****.*****@*****.***

Qualifications Summary

Highly personable Customer Service Professional

Customer Service/Receptionist/Collections

Escalation Resolution and Client Retention

Proficient Microsoft Word, Outlook, Excel®

Team Lead and Supervisory Skills

Professional Experience

WS Audiology-Palm Beach Garden, FL 33418

Customer Relations/Data Entry08/19/-current

Assist Providers with registering patients and schedule members appointment.

Create Order numbers and Invoices.

Verify insurance benefits.

Discuss and assist members with financing options.

Collect members payment information for Hering Aid devices.

Making sure the providers have member benefits/3 days prior to appointment date.

Deescalate calls from upset members after appointment.

Walgreens Pharmacy – North Palm Beach, Fl 33408

Senior Pharmacy Technician 11/2011 – 08/16/19

Customer Service/Data Entry/Administration

implement pharmacy processes, double-checking, applying labels on medications, providing information to customers, managing cash registers, supervising junior technicians, and keeping the working area organized.

Insurance/Prescription Verification

Assisting Pharmacist/ Prescription Fills

Financial Independence Resource & Education - Jupiter, Florida 33469

Customer Service/ Collections Representative II: 6/20009 – 2/2010

Call prospective clients to settle debt services/ Manage Accounts

Inbound customer service support for member Accounts

Supporting member inquiries, questions and concerns in all areas including claims, accounts and/or special debt program details. Maintain confidentiality per System guidelines

Processing payments

Handle or escalate complaints and issues as appropriate

Open and Close call center and supervise staff when needed

Administrative/Receptionist responsibilities - preparing and answering call request via emails, sending confirmations to patients and updating account information.

Oxford Management Services - West Palm Beach, FL 33410

Receptionist: 1/2008 – 6/2009

Answering incoming/outbound calls

Debt Accounts – account settlement, collections and consolidation

Customer Service support and Account Administration

National Financial - West Palm Beach, FL 33407

Collections Specialist: 12/2003 – 1/2008

Answering incoming/outbound calls

Customer Service support and Account Administration

Debt Accounts – account settlement, collections and consolidation.

Education and Training

Medical Career Institute College, West Palm Beach, FL

Minor: Pharmacy Tech Certification – 2011

Gold Coast Academy, West Palm Beach, FL

High School Diploma: 1993-1997

References will be furnished upon request

Contact this candidate