Customer Service Mental Health

Keith Lawrence

Waltham, Massachusetts 781-***-**** ***************@*****.***

https://www.linkedin.com/in/keithlawrence1948/

Summary

A skilled human services expert with experience in mental health care, veteran’s care, and customer service. Dedicated to helping people better handle life’s many challenges and supporting them in their daily activities. Highly flexible in a variety of work scenarios and open to learning new skills. Demonstrated a long history of consistent professional work, and strong adaptive proficiency.

Core Competencies

Counseling and professional care for veterans, elderly people, and people with disabilities.

Treatment plan creation and management

Scheduling, office operations, and customer service

Microsoft Office (proficient in Excel, Word, Powerpoint, Outlook, Teams)

Experience

Delta T Boston, Massachusetts

Direct Care Associate 2015-Ongoing

Working in Residential Homes helping people with psychiatric disabilities/eating disorders to become more independent

Teaching clients to adapt to life’s challenges, monitoring their medication, and supporting them in their daily activities.

Worked directly with clients to formulate strategies that bettered their day-to-day lives and helped them better adjust to their environments.

Vinfen Somerville, Massachusetts

Residential Counselor 2015-2017

Teaching people with developmental disabilities to improve their health, hygiene, and exercise routines

Interpreted prognosis charts and administered prescribed drugs accordingly

Prepared meals in a sanitary health department compliant kitchen

Allied Barton Security Waltham, Massachusetts

Security Officer 2013-2014

Demonstrate professional interpersonal skills through greeting employees’, visitors’, and contractors’ needs

Communicate with California and Manchester offices to ensure quality control with local and main sites

Documented reports to record activities of local facility and participate in on-line Edge Training Program

Labor Ready Multiple Locations in the Greater Boston Area, Massachusetts

Auto Auction Driver 2012-2014

Drove cars to auction sites around the Greater Boston Area

Insured timely arrival and safe condition of vehicles.

Effectively communicated with leadership at all times.

Military Experience

United States Navy 1968-1972

Honorable Discharge

Seaman (E3) Boatswainmate, Steered the ship

Cook (E4), Prepared meals for crews of up to 1050

Medal of National Defense

Education

UNIVERSITY OF MASSACHUSETTS – Boston, Boston, Massachusetts

B.S., Gerontology, Graduated Spring, 2006

North Shore Community College – Lynn, Massachusetts

A.S., Drug and Alcohol Rehabilitation, Graduated Spring, 2002

Newbury College – Boston, Boston, Massachusetts

A.S., Hotel Management, Graduated Spring, 1975

Volunteer Work

Cambridge/Somerville Recovery Learning Center 2012-Present

Demonstrated assertiveness skills through group discussion and activities that build self-worth.

Veterans Administration Bedford, MA. August 2012-Present

Utilize Art Therapy to inspire people to discover their inner self through creative drawing

Volunteer, Reduce Stress Play Chess, utilize cognitive behavior skills through chess activities

Volunteer Facilitator For Veterans Support Group Bedford, MA. May 2014-Present

Facilitating groups with mental health and substance abuse issues to learn coping and problem-solving skills

Waltham Civilian Police Academy (12 Wk) 2009-2010

Obtained police surveillance training and identified safety issues in the community

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