Customer Service Call Center
Resume:
Nakedra Pridgett
Monroe, LA *****
*********@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collections Agent
AMERICAN MUNICIPAL SERVICES - Carrollton, TX
August 2021 to December 2022
Inbound and outbound calling for 8-12 hours a day. Professionally helping and advising those in our system of balances they have. And giving them options on how they can take care of debt and offenses. Mortgage Specialist I
Caliber Home Loans - Dallas, TX
March 2019 to June 2021
• assist customers dealing with a disaster that prevents them from affording their mortgage payment.
• assist customers who are going through a hardship
• Assist with taking payments, helping customers who are having trouble accessing the website.
• Assist customers with modifications.
Shift Leader
Taco Bell - Winnsboro, LA
December 2017 to January 2019
Education
High school diploma
Skills
• Shift Management (8 years)
• Customer service (5 years)
• Call Center (2 years)
• Customer Support (5 years)
• Customer Care (5 years)
• Collections (2 years)
• CSR (3 years)
• Microsoft Word Certification (5 years)
• Cash Handling (5 years)
• Customer Service Representative (4 years)
• Front Desk (3 years)
• Auto Finance (1 year)
• Mortgage Servicing (1 year)
Certifications and Licenses
CPR Certification
Contact this candidate