Customer Service Representative
Resume:
Summary
Telecommunications Professional with more than ten years of customer service, mentoring, and advanced technical support experience. Veteran experience performing complex installation with a strong focus on troubleshooting and repair of broadband services from node to point of demarcation for both residential and commercial customers.
Experience
Member Service Representative - 12/05/2023 – Present
Elevance Health
Act as a trusted advisor and educator on inquiries such as coverage and prior authorizations.
Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, and eligibility.
Analyze problems and provide solutions.
Research data to address operational challenges and customer service issues.
Develop and maintain positive customer relations and coordinate various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Independent Contractor - 08/01/2022 – 01/18/2023
NexRep
Support services for Client: Teladoc.
oConnect patients with doctors.
oAssist with patient registrations.
oVerify memberships.
oSet appointments.
oTroubleshoot basic technical issues.
Maintenance Tech – 06/2007- 06/2022
Charter Communications/Spectrum
Coordinate with customer site management for physical site surveys and conduct surveys on as needed basis.
Develop project concepts and maintain optimal workflow.
Under minimal supervision work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration, and optimization.
Work on one or more projects as a project team member, occasionally as a project team lead.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Setup and operate legacy equipment including but not limited to modulators, demodulators, switches, and routers.
Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
Read and interpret blueprints.
Education
SCTE
March 2018 - April 2022 Certificate of Completion
Jones NCTI College
March 2008 -2012 Certificate of Completion
Master Multimedia and Network Technician – Return Pass Operations, Networking, Video, VoIP Fundamentals, etc.
Los Angeles Technical Trade Community College
August 1997- 2000 Associate in Science Degree Obtained
Plumbing Technologies –Construction Technology, Electricity Integration, Layout and Schematic Interpretation and Creation
West Los Angeles Community College
August 2003-2004 Course Completion
Computer Science – Web Design, Networking Fundamentals, Microsoft Office Suite, Peer-to-Peer File Sharing Fundamentals
Fairfax High School
Graduation Class of 1997
Certifications
Internetworking with TCP/IP, Return Path Operations, SCTE and NCTI Field Tech III-IV.
Contact
Address:
4780 South Blvd NW Apt 2 Canton OH 44718
Phone:
Email:
*********@*******.***
Skill Highlights
Project management
Strong decision maker
Complex problem solver
Creative design
Innovative
Service-focused.
Plant Maintenance
Internetworking
Advanced Troubleshooting
Wifi Analysis
Wifi Optimization
Network Analytics
Languages
English
Spanish
Farsi
Joe Bradley, Jr.
Contact this candidate