Customer Service Representative
Resume:
Personal Profile
Over the course of my career, I have gained a profound awareness of the special requirements and challenges faced by individuals requiring care. Whether it's assisting with daily activities, administering medication, or offering emotional support, I approach every assignment with compassion, patience, and dedication. I've been able to hone my communication abilities to the point that I can establish trustworthy relationships with clients and their families. I am committed to providing the highest standard of care, prioritizing the safety, dignity, and autonomy of those I serve. I am well-versed in implementing care plans tailored to everyone’s specific requirements, while also remaining flexible and adaptable to changing circumstances. Additionally, I am proficient in managing medical equipment and handling emergency situations calmly and efficiently.
34 Ohio Drive Stephenville,NF
ad5qwt@r.postjobfree.com
https://www.linkedin.com/in/omotayo-mabayoje-471a10236/
PROFESSIONAL EXPERIENCE
Developmental Support Worker
Momentum Developmental Support (Brightisle)
Stephenville Newfoundland Canada
Supporting with activity living activities like bathing, dressing, grooming, and meal preparation.
Facilitating social and recreational activities to promote skill development and community integration.
Offering emotional support and guidance to individuals and their families.
Collaborating with the individual, their family, and the multidisciplinary team to develop and follow personalized support plans.
Documenting progress, challenges, and any changes in the individual's needs or behaviour.
Advocating for the individual's rights, preferences, and overall well-being.
Collaborating with other professionals, such as therapists, case managers, and medical staff, to coordinate care.
Data Manager/GIS Expert/IT Officer
Public Health Informatics Unit
Surveillance and Epidemiology Department
Nigeria Centre for Disease Control (NCDC), Abuja
Data collection: In charge of making sure that data are gathered from numerous sources from health facilities, LGAs and States, labs to national using SORMAS (Surveillance Outbreak Response Management and Analysis system) and ODK (Open Data Kits), Kobo-collect.
Data Organization and Storage: Oversees effectively and securely organizing the data that has been gathered. Designing and putting into use databases, data warehouses, or other data storage systems may be necessary using OpenRefine and Power Query to clean data, SORMAS and SQL databases for storage.
Data Analysis: Responsible for analyzing the collected data to identify trends, patterns, maps, and other insights that can be used to improve public health outcomes. This may involve using statistical software (R, SQL, Access) and data visualization tools (QGIS, Power BI, Excel).
Data Dissemination: In charge of informing relevant stakeholders, including public health officials, healthcare professionals, policymakers, and partners including WHO, US-CDC, Africa-CDC, and others, about the analyzed data. To successfully communicate the findings, this may entail producing reports, dashboards, and other visualizations.
Quality Control: In charge of making sure the gathered data is correct, comprehensive, and trustworthy. This could entail creating and putting into place quality control mechanisms, like data validation checks and data cleaning processes using OpenRefine and Power Query
Surveillance Database Management
SORMAS (Surveillance Outbreak Response Management and Analysis system)
Provide technical support and solutions to bugs on the SORMAS platform.
Timely resolution of issues & queries from SORMAS users in the field through mobile and video calls
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Manage the different modules on the SORMAS platform, this includes planning, implementation, and management of the various functionalities on the SORMAS platform.
Test and evaluate new versions and SORMAS releases.
Deployment & Training Facilitation
Team leads for Cholera RRT deployment in Zamfara state with World Health Organization (WHO) in 2022
Member of Cerebrospinal Meningitis Rapid Response Team to Katsina, Jigawa, and Delta state in 2021 with US-CDC
Member of Cohort 1 HDAFMDA (Health Data Analytics Fellowship For Departments And Agencies ) with eHEALTH Africal
Training of LGA DSNOs, Health workers and Laboratory personnel on the use of SORMAS in all 36 states and FCT.
Member of Lassa fever Rapid Response Team to Ondo State in 2019, Ebonyi and Bauchi in 2020 and Edo State in 2021, all with US-CDC
Training of health facilities on Integrated Disease Surveillance and Response (IDSR) for detection, data collection and reporting with (WHO)
Facilitate the training of NCDC staff and state officials on the Rapid Response Team (RRT) with US-CDC.
Data Analyst eHealth
Health Emergency Preparedness and Response Department
Surveillance and Epidemiology Department
Nigeria Centre for Disease Control (NCDC), Abuja
Utilize Microsoft Excel and OpenRefine for the Collation, Cleaning, analysing, and archiving of the Cerebrospinal Meningitis, Lassa Fever, Cholera, Yellow Fever, and Measles Outbreak Data
Supported the Coordination of Cerebrospinal Meningitis, Cholera and Lassa fever EOCs.
Develop SOPs and User guides for various Incident Coordination Center (ICC) activities.
Make use QGIS to create maps that supports viewing, editing, and analysis of geospatial data.
Provide the implementing program teams with data, reports, and analyses, real-time administrative support in data-driven decision-making.
Import data collected by field agents through apps into Excel for cleaning, transformation, and visualization.
Utilize pivot tables and charts in Excel to extract the significance from the data pool.
Engage with State’ Epidemiologist on issues around data and outbreak information.
Manage outbreak data, archiving both hard copies in files and soft copies of cases information on SORMAS.
Ensured the daily visualization of various dashboards with surveillance data on the display screens.
Ensured availability of power, internet, and functionality of all equipment in the centre.
Software Engineering
Fixed bugs in existing apps, contributing to an overall 45% reduction in customer complaints.
Helped implement a new process to streamline communication between the development team and operations.
Leveraged my knowledge of R to write interfaces to manage backup log data.
Conducted penetration testing and vulnerability assessments.
Provided training and awareness programs for employees on information security best practices.
Investigate incidents caused by malicious activities and identify false positives.
Mega Micro Finance Bank
Fixed bugs in existing apps, contributing to an overall 45% reduction in customer complaints.
Support general operation of the bank (Teller, Loan and Investment,Marketer)
Helped implement a new process to streamline communication between the development team and operations.
Leveraged my knowledge of R to write interfaces to manage backup log data.
Conducted penetration testing and vulnerability assessments.
Provided training and awareness programs for employees on information security best practices.
Server Administrator (Configuration, installation, Migration, and end-user supports)
Technical Customer Support Server hardware, PC hardware and Integration Experience (HL7, Perl Scripts, MySQL) Ability to write and debug shell scripts.
Ensure quick database recovery in case of a disaster, maintaining the physical data storage.
Good understanding of fundamental technologies like TCP/IP, HTTP, FTP, SMTP, DNS.
Maintainers of Hardware and troubleshot of system fault.
REFERENCES
ad5qwt@r.postjobfree.com
ad5qwt@r.postjobfree.com
ad5qwt@r.postjobfree.com
KEY TECHNICAL SKILLS
CPI Certified
ASSIST
Emergency First Aid and CPR/AED Level C Canadian Red Cross 2023
Health and Safety Caregiving (CPD)
Master Trainer on Integrated Training of Disease Surveillance officers in Nigeria (ITSON) 2019
Member of National Rapid Response Team (NRRT) Nigeria Center for Disease Control (NCDC) 2018
Data Analysis and Action Planning by International Rescue Committee (IRC) 2018
M&E Fundamentals by Global Health
Certificate on IPC
Certificate Awarded: Quality Health, Safety and Environment Certification 3. 2013
Certificate of Professional course completion in General HSE (Nigeria) 2014.
Database architecture
R Programming
Structured query language (SQL)
Quantum Geographic Information System (QGIS)
OpenRefine
Power BI
React
Tableau
Data tools (ODK and Kobo-Collect)
Advanced Proficiency-Microsoft Office (Word, Excel, Access, and PowerPoint)
Technical solutions and support
Google Workspace
CERTIFICATIONS
2020
Certified Geographic Information System (GIS), Public Health England
2019
Certified Field Rapid Response Team (RRT), NCDC
2018
Certified Integrated Disease Surveillance and Response (IDSR)
2017
Certified Incident Management System (IMS)
EDUCATION
Master of Science in Information Technology
November 2023
National Open University of Nigeria
Bachelor of Sc IT Security
August 2016
Swiss Management Centre University
The Polytechnic, Ibadan
August 2008
Higer National Diploma in Computer Science
The Polytechnic, Ibadan
November 2005
National Diploma in Computer Science
RESEARCH WORK
Use of Surveillance Outbreak Response Management and Analysis System for Human Mpox Outbreak, Nigeria, 2017-2019. - PubMed – NCBI
Strengthening capacity of government workforce on the management, triangulation and use of data for informed decision-making in Nigeria, 2021-Helina’s Health informatics in Africa Conference
Blotima study
Master Trainer Program 3.0 (MTP) Apr2022
International Monitoring / Evaluation of POE Data, Data capturing of RDT tests and navigation of SORMAS platform and Data Analytics
LANGUAGE SPOKEN
English
MABAYOJE OMOTAYO EZEKIEL
2024
2017 – 2019
2016 – 2017
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