Customer Support Specialist
Resume:
AZIZUR CHOUDHARY
ELLICOTT CITY, MD 21043
ad5qvt@r.postjobfree.com
SUMMARY:
Seasoned Customer Support/Product support specialist with Technical expertise to finetune/customize SQL queries & scripts.
Baltimore Design & Remodel Feb 20 till present
Office Manager
Responsibilities:
Answering Phone Calls
Making Appointments
Sending Emails
Following Up with Customers
AT&T Feb 19 till Feb 20
IoT – Fleet Management System Team
Responsibilities:
Extensively used GeoTab Fleet Management Solution
Activating & Deactivating Devices
Interaction with the Installation team for device provisioning
Activating client accounts for billing
Participated in daily standup calls with the team
Attend meetings and interaction with customers
Extensively used MS Office (Word & Excel)
Jamal Homes Inc., Sandy Spring, MD Jul ’13 – Jan 19
Customer Support Lead
Responsibilities:
•Provided timely, copious documentation in call tracking system
•Customize the inhouse tracking system for better/faster turnaround time
•Assisted in the resolution of support issues to decrease downtime and bring about high levels of satisfaction to each customer you engage
•Researched, resolved, and responded to questions received via telephone calls, emails, and web in a timely manner, in accordance with current procedures
•Acquired and maintained knowledge of shrink-wrap applications (i.e. MS Office) to provide technically accurate solutions to customers
•Maintained knowledge of industry trends and support best practices
•Attended training sessions and assisted in training workshops
•Assisted team members in knowledge transfer
•Participated in team projects that enhance the quality or efficiency of help desk service
•Assisted in special product-related issues as needed
Saiftech Inc., Ellicott City, MD Sep ’08 - Jun ’13
Help Desk Associate/Senior Help Desk Specialist
Responsibilities:
•Help keep track of database records
•Did SQL Queries
•Reviewed/enhanced Query Performance
•Writing Queries for the applications
•Designing Database Tables
•Creating Table Indexes to improve the Database Performance
EDUCATION:
•Bachelor of Science - Information Systems Management
University of Maryland
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