Training Manager Customer Service

ROFILE:

Challenge-oriented individual with skills in operations, sales and marketing

● Well-honed skills in developing new markets, packages for services and cultivating new customers

● Possess a personal philosophy of providing uncompromising service to customers, resulting in high customer retention and company profitability

● Possesses excellent verbal, written and interpersonal skills; relate easily at all levels with colleagues, management, and customers.

David E. Johnson 2022

8134 Roush St. NW, Massillon, Ohio 44646

Telephone 330-***-**** Cell 330-***-****

P Disciplined in work habits, ability to function smoothly in a fast paced environment

● Employ strong listening skills and product knowledge when communicating with customers

● Experienced in RBS software, scheduling, dispatch, equipment records SKILLS

● Developed working relationship with all customers, hotels, tour operators, third- party vendors

● 25 plus years in the Hospitality Business including travel agencies, hotel management, airlines, and motor coach charters and tours.

● Familiar with power point, other essential software Seeking a position where my background and extensive experience in Sales and Operations can be utilized EXPERIENCE:

● Conduct research and cold calling on Corporate, Association, and SMERF, Motor Coach business in Ohio, Pennsylvania and select areas of opportunity.

● Experienced in team development in all departments, delivering uncompromised customer service

● Develop and promote a dynamic sales plan, with senior management being part of the team, resulting in satisfactory sales of company services

● Develop and strictly maintain the annual budget ensuring successful profit for the company.

● Experienced in the opening (5) new hotel properties and reaching established goals WORK HISTORY:

Sales Manager Transportation and Tour Services, Candle Coach & Gold Star Tours 2014-Present Manager Convention & Tour Sales, Clarion Inn & Conference Center, Hudson, Ohio -2006 to 2014 Corporate Sales/Hotel Manager Glenmoor Resort & Country Club, Canton, Ohio – 2001 to 2006 Director of Sales Hilton Quaker Square, Akron, Ohio – 1999 to 2001 Regional Manager Extended Stay America (8) hotels – 1996 to 1999 General Manager of Hotel Operations, Holiday Inn New Philadelphia, Ohio – 1990 to 1996 ROFILE:

Challenge-oriented individual with skills in operations, sales and marketing

● Well-honed skills in developing new markets, packages for services and cultivating new customers

● Possess a personal philosophy of providing uncompromising service to customers, resulting in high customer retention and company profitability

● Possesses excellent verbal, written and interpersonal skills; relate easily at all levels with colleagues, management, and customers.

David E. Johnson 2022

8134 Roush St. NW, Massillon, Ohio 44646

Telephone 330-***-**** Cell 330-***-****

General Manager Operations for Spring Development, Delphian Inn and Waters Edge Restaurant 1985-1990

Owner and President of Johnson Travel & Tours, Massillon, Ohio – 1975 to 1985 Vice President for Mark 30 Travel, opening 3 offices, 2 in Canton and one Dover Ohio 1970-1975