Customer Relations A Team

KESTON D. CHARLES

*** ******* ****** * ******, FL 33326 786-***-**** ad5qti@r.postjobfree.com

CAREER OBJECTIVE

Lead and motivate a team of airline operations specialists in a very fast-paced, quickly changing environment.

BACKGROUND SUMMARY

Dedicated, resourceful, and decisive airline employee for over twelve years. Demonstrated skill in working independently or with a group. Order and data-entry expertise. Proven ability to work under changing, fastpaced priorities. Handle multiple tasks concurrently. Experience in customer relations and problem resolutions.

HIGHLIGHTS OF QUALIFICATIONS:

•Exceptional knowledge of American Airlines policies and procedures Over 12 years in the Airline Industry

Manage overall project plan-ensuring tracking to strategic deliverables

•Analyze operational data to support new initiatives and/or functional enhancements,

•Immense ability to adapt to changing requirements

Proven success developing and executing core initiatives.

Proven record of profitability and cost efficiency in operations and administration

•A highly capable manager with keen logistical, analytical, problem solving an interpersonal skills

•Outstanding ability to identify and resolve all issues

Sound communication skills in both oral and written forms e Skilled to work effectively in a fast-paced environment

•Ability to function as an integral member of a cohesive team.

•Proficient in understanding AAV Booking System

•Proficiency in various Microsoft applications

CAREER HISTORY

AMERICAN AIRLINES Miami, FL 12/2007-Present

Crew Chief

•Manage distribution of aircraft maintenance parts.

•Demonstrated ability to make quick and accurate decisions o Demonstrated strong communication skills to interact professionally with team members, and Station leadership.

•Implement Strategic & Tactical Business Planning

Facilitate Team Coaching, Mentoring, & Performance Improvement

QUALITTRUCKING & LOGISTICS, Fort Lauderdale, FL 10/2014-12/2015

Transportation Logistics Supervisor

Plan, organize, direct, control and evaluate the operations of the company

Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods, and ensure compliance with transport regulations.

Negotiate with carriers, warehouse operators and insurance company representatives for services and preferential rates.

1

KESTON D. CHARLES

138 RIVERIA CIRCLE I WESTON, FL 33326 786-***-**** ad5qti@r.postjobfree.com

•Arrange for shipping documentation and oversee the scheduling and dispatching of goods and the tracking and tracing of goods in transit. Oversee dispatch of fleet of trucks

•Control the department budget, including acquisitions,

•Monitor departmental performance, prepare reports for senior management, and plan for changes to schedules and policies.

•Recruit personnel and oversee their training.

CITY OF HOLLYWOOD Hollywood, FL 05/2007-11/2007

Public Works

•Establish and maintain cooperative relationships with those contacted in the course of work.

•Perform a wide variety of semi-skilled and skilled tasks in the construction, maintenance, and repair of City public works.

SPIRIT AIRLINES Fort Lauderdale, FL 02/2007-05/2007 CustomerSemceAgent

•Demonstrated broad knowledge of airline safety and service procedures.

•Demonstrated positive attitude; patient with challenging and difficult passengers.

MILLBROOK DISTRIBUTION Miami, FL 08/2005-02/2007 DHver/De/ivem

•Maintains truck log according to state and federal regulations.

•Keeps record of materials and products transported.

SMITH OFFICESUPPUES Miami, FL 08/2004-7/2005

DHver/De/ivem

•Coordinated routes to ensure timely delivery products/merchandise

•Provide prompt and courteous service to our residential and commercial accounts.

BEST DRIVER RESOURCES Miami, FL 02/2004-08/2004

Diver/De/ivery

•Coordinate vehicle inspections and repairs and troubleshoot vehicle malfunctions on the road.

•Operates equipment on vehicle to load, unload, or disperse cargo or materials.

cm FURNITURE Miami, FL 05/2003-02/2004

Diver/De/ivety

•Provided safe and proper delivery and collection of furniture and merchandise.

•Noted for job efficiency and knowledge of mileage/fuel conservation.

CITY OF NPNYORK BOARD OF EDUCATION, Broomyn, W 07/1999-09/2002 Driver/De/ivety

•Reviewed transportation and shipping tags and verified accuracy of inventory count at all points of delivery.

•Prepared accident reports in compliance with company and OSHA safety requirements.

2

KESTON D. CHARLES

138RIVERIA CIRCLE I WESTON, FL 33326 786-***-**** ad5qti@r.postjobfree.com

Newark, NJ (NewarkAitport) 07/1997-07/1999

Ramp Driver

•Efficient collection and sorting of packages enroute to their respective destinations.

•Noted for job efficiency and knowledge of mileage/fuel conservation.

EDUCATION

MERCER COUNWCOUEGE Associates Degree, May 1995 (ComputerSystems Networking)

COMPUTERS Proficient in Microsoft Word, Excel, RES, DECS

TRAINING Proficient in SAP, DECS HAZRAPS

3

Contact this candidate