Loan Processor Home

RICHARD LEWIS

*** ****** ***, *****, ** ***** 612-***-**** ad5qt7@r.postjobfree.com

PROFILE

Veteran of the financial industry with over a decade of experience looking for an opportunity to grow as a professional and develop further within a strong company. EXPERIENCE

UNDERWRITER, TCF BANK – MINNEAPOLIS, MN

APRIL 2014 TO AUGUST 2014

• Reviewed customer’s asset statements, pay stubs/w2s, tax returns and appraisals to ensure that loans could be fully executed in a timely fashion, guaranteeing customer satisfaction.

• Ensured that TCF guidelines were followed on each loan before it entered closing.

• Communicated with home mortgage consultants on loan status and updates to ensure loans were not delayed.

• Creatively worked with home mortgage consultants to come to a solution on a file that best fit the customer’s needs that is within TCF processes.

HOME LOAN PROCESSOR, WELLS FARGO HOME MORTGAGE – MINNEAPOLIS, MN AUGUST 2014 TO AUGUST 2022

• Worked as a point of contact for customers, giving personalized feedback on the status of complex, multi-dimensional loans.

• Pre-reviewed documents to ensure accuracy and customer satisfaction prior to the underwriting review.

• Partnered with underwriters to determine what documentation was needed for customer loans.

• Review daily reports to ensure that all customer contacts, aged loans, and loan disbursements were completed within the required timeframes.

• Specialized in purchase and refinance transactions, including USDA, VA, and FHA loans. SENIOR OPERATIONS PROFESSIONAL, AMERICAN ENTERPRISE INVESTMENT

– MINNEAPOLIS, MN OCTOBER 2022 TO MAY 2024

• Independently process, reconcile, and balance assigned products according to department policies and procedures.

• Verified third party signatures, documentation, and conducted fraud and security reviews for clients.

• Cross functional work with internal and external stakeholders and clients to research, troubleshoot, resolve a variety of complex corporate issues in a timely and customer-focused manner.

• Helped identify and improve processes and develop solutions within department.

• Deep knowledge of ACH, third-party check review, express checks, all while maintaining a high level of efficiency and deadline focused priorities to ensure decisions were delivered in a timely fashion.

HOME LOAN PROCESSOR, WELLS FARGO HOME MORTGAGE – MINNEAPOLIS, MN AUGUST 2011 TO APRIL 2014

• Communicated with clients to gather required documents needed close mortgage loans

• Worked with home mortgage consultants on loan to ensure clients had a positive loan experience

• Reviewed daily reports to ensure that all customer contacts, aged loans, and loan disbursements were complete within required timeframes.

• Specializied in processing and closing FHA and VA, purchase and refinance loans.

• Assisted teammates with questions.

BANKRUPTCY AGENT, ALLY BANK – ROSEVILLE, MN

APRIL 2010 TO AUGUST 2014

• Reviewed daily reports and made system updates with the current bankruptcy status.

• Assisted customers with questions on the bankruptcy process with Ally.

• Supported other teammates to make sure all necessary work was completed within a timely manner.

• Sent proper correspondence to the customers and the attorney’s involved on the file. EDUCATION

NORTH DAKOTA STATE COLLEGE OF SCIENCE—WAHPETON, ND LIBERAL ARTS DEGREE

NORTH DAKOTA STATE UNIVERSITY—FARGO, ND

RECREATIONAL MANAGEMENT STUDY; VARSITY FOOTBALL PLAYER References available upon request

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