Product Development Customer Service
Resume:
Rajeev Kumar Kunnummal
ad5qt2@r.postjobfree.com • 678-***-****
https://www.linkedin.com/in/rajeev-kumar-kunnummal Atlanta, GA
Seasoned IT industry expert and decisive software engineering leader with strong technical skills, critical thinking and collaborative approach to accomplish organizational goals. Passionate about building and motivating teams to create impactful software solutions. Leader with development and technical experience in coaching the next generation of engineers to success and increase overall engineering output. Excellent employee development, customer service and analytics skills coupled with more than 20+ years of experience leading global engineering teams. Expertise in delivering optimal solutions for product and API development, microservices modernization, and cloud transformation within allocated budget and time. Areas of Expertise
• Software/Product Development
• API Development
• Cloud Strategy & Transformation
• Cross-Functional Collaboration
• Product Management
• Data Engineering and Analytical
development
• Technical Architecture
• DevSecOps & Site Reliability Engineering
• Cloud Platform, Automation & Scalability
• Process/System Optimization
• Certified Google Cloud Architect
• Data Analytics and AI (Dataiku,
RapidMiner)
• Web & Mobile App Development
• E-Commerce App Development
• Global Team Leadership
• Vendor Management
• AWS and GCP Cloud Environments
• Agile Development
Technical Proficiencies
Servers/Platforms: Google Cloud, AWS, Kubernetes, Tomcat, WebSphere, Hadoop, WebLogic Software/Systems/Tools Java, Spring Boot, Spring Rest, Hystrix, J2EE, JSON, jQuery, DevSecOps
Operational Excellence
Business Domains
Microservices, Zipkin, Spring Cloud, Netflix OSS, Angular, React, PingID, Okta, APIGEE AHA, JIRA, Fortify, C3M Qualys, GitHub, Jenkins, Sonar, Twistlock Data Dog, Pager Duty, App Dynamics, Service Now, CMDB Find Tech, Identity, Fraud and Compliance, AML, Financial Crime, Wireless, Payments Career Experience
Vice President – Engineering (Identify, Fraud and Compliance) 2018 – 2023 Equifax, Alpharetta, GA
Spearheaded large global teams of contractors and employees to develop and support IFC platform. Helmed all activities of Development, SRE, QA DevOps divisions to manage diverse cloud transformation and product development projects.
Product Development
• Responsible for all architecture, design and development of 10 IFC products (Squads) including establishment of software development best practices.
• Outlined multiple product roadmaps and strategic plans in liaison with stakeholder groups in product architecture and product and application architecture segments.
• Lead the maturity of a product-centric technology operating model and secure the software development process by integrating security early and throughout the software development life cycle adopting DevSecOps.
• Enhance design, technical standards and ensure existing digital capabilities are developed and maintained for high reliability and availability.
• Drove re-architecting legacy applications and technologies to microservices transformation for fraud applications and migrated GCP and AWS cloud.
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Management and Leadership
• Collaborated with business teams and executive stakeholders across the organization to deliver enhanced product capabilities to support the company's strategic vision.
• Developed strategies and lead the execution of plans that reduce technical debt and increase the sustainability of current and future technologies.
• Prepared and Managed annual budget for IFC that aligns with key business drivers and strategic initiatives.
• Oversaw all aspects of Development, QA, SRE and production support of the organization.
• Excellent team builder and leader of initiatives that result in progressive development and improved revenues.
Talent Acquisition, Team Building and Management
• Created and developed teams capable of driving digital transformation within Identity, Fraud, and Compliance segment while building cloud platforms and operations in adherence to company’s engineering handbook for diverse IFC applications.
• Developed IFC platform and supervised cloud transformation and maintenance by leading global team of 110+ members including 40+ full-time employees, 30 onshore contractors, and a 40-member offshore team in India.
• Build Highly functional engineering teams by providing consistent performance guidance to deliver goal driven KPIs and coach the teams to adhere to standards and engineering handbook. Operational Excellence
• Developed standards and procedures for all audits including PCI, SOC, and FTC for IFC products.
• Automated daytime application deployments through establishment of CICD pipeline and processes without adversely affecting customer experience.
• Enabled seamless execution of high availability Active-Active solutions across all could applications in compliance with 99.99% of relevant SLAs.
• Institutionalized IT disaster recovery procedures to ensure continued business operations across all IFC applications.
• Optimized and endorsed DevOps best practices aligned with enterprise engineering handbook guidelines. Senior Director – Application Development/Financial Crimes/Compliance Data Center (CDC) Aug 2020 – Feb 2023 Governed development, operations, and maintenance of mission-critical compliance product CDC. Complied with relevant SLAs to account for and process 1M+ name search screening requests against 35+ diverse data sources, including EU, HMT, and OFAC.
• Accomplished seamless migration of CDC product from onsite data center to internal cloud platform.
• Expertise in providing Financial Crimes Compliance (KYC/AML) software solutions, deep securities industry knowledge including comprehensive understanding of AML, Global Sanctions and Global Anti-Corruption regulations. Technologies - GCP Cloud, AWS Cloud, Microservices, Kubernetes, Spring Boot Tomcat, Java, J2EE, XML, JSON, Elastic Search, GCP Data Flow and data pipelines
Tools Used - AHA, JIRA, Fortify, C3M, Qualys, GitHub, Jenkins, Sonar, Twistlock, AppDynamics, Data Dog, Service Now, CMDB Senior IT Manager, GA 2011 – 2018
Verizon Wireless, Alpharetta
Led implementation of eChannels from Inception to Production Support (Live Chat, Virtual Chat, Community site and Support site). Responsible for transformation of the Online Prepaid Self-Serve Channel which included re- architecting activities for prepaid platform into microservices architecture and migrating the same to AWS cloud. Product Development
• Aided efficient engineering management to ensure on-time rollout of strategic initiatives for Live Chat, Virtual Agent, Prepaid, and online support.
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• Directed Virtual Agent implementation lifecycle from ideation to delivery, thereby reducing customer support calls by 400K and annual expenditure by ~$2M.
• Governed management of microservices and web platform for SOLO program, company’s new cutting-edge product developed to offer attractive pricing and maximum value to millennial customers with minimum waste and unnecessary features.
• Formalized company-wide microservices architecture and common framework for all reusable services across channels
• Streamlined online sales and self-serve transactions by minimizing customer call-in rate by 8%.
• Managed daily operations and fast-tracked project execution through DevOps/Agile model. Management and Leadership
• Extended IT partnership support to meet business requirements and future pipeline requests.
• Created performance-driven professional culture while evaluating performance against KPIs to boost operational efficiency.
• Vendor Management for Live Chat and Virtual Chat vendors. (Contract negotiations, System performance and SLAs).
Omni Channel Customer Service
• Accounted for IT modernization strategy for customer-focused App and Web on eChannel application portfolio including Auto Chat, Chat, Support, Community and Social.
• Led implementation of software on cloud and on-prem platforms while providing innovative Self-Serve omni channel experience for unassisted and assisted care solutions (Chat, Click2 Call, Virtual Chat, Support and Community).
Data Analytics
• Achieved all milestones of eChannel Chat Reporting project including migrating Chat data to Hadoop (big data platform) and minimizing annual costs of chat vendor resource management by ~$3M through comprehensive supervision of related sales orders.
• Applied data analytics on customer chat transcripts and calls to identify and communicate vital data signal to customer service teams, resulting in reduced customer call-ins. Technologies – Microservices, Kubernetes, Spring Boot Hystrix, Spring Cloud Netflix OSS, Zipkin Tomcat, Java, J2EE, XML JSON, HBase, Hive Hadoop, WebLogic, WebSphere, JQuery Angular, Spring Rest Tomcat Development Manager – Consulting at ALLTEL 2005 – 2011 IT MINDS INC
Led and managed technical teams for eBusiness development group to deliver development projects comprising 15 developers and offshore resources. Oversaw all aspects of product development lifecycle including architecture, requirements mapping, design, development, and support migration. Guided development team’s activities. Contributed significantly to multiple projects as Design/Code Review Board member. Additional Experience
Software Consultant, CheckFree, GA
Worked as Development Lead for the team of size 16. Worked as a development SME and coordinated with external teams to ensure deliverables are deployed in production on due date. Worked on Estimation, resource planning and hands on development and code review process. Involved in the architecture, design, development, and production support phases.
Architect, Computer Associates, GA
Worked as a Technical Architect and provided consulting services to different CA clients. Worked on architecture and design of various technology projects at BellSouth Technology Services, Atlanta. P a g e 4 4
Education
Master of Business Administration (MBA)
J. Mack Robinson College of Business, Georgia State University, GA Master of Science (MS) in Software Engineering
SPSU,GA
Bachelor of Engineering in Computer Science and Engineering IRTT, Bharathiar University, India
Professional Certifications
AWS Certified Solutions Architect
Issue Date: Dec 5, 2023
Google Cloud Certified Architect
Issue Date: April 10, 2023
Sun Java Certified Programmer
MIT Professional Learning - AI and Machine Learning - Building Data Science Solutions In Program, Completion May 2024
• Uni & Bivariate Analysis • Data Exploration – Unstructured Data
• Data Exploration – Structured Data • Prediction Methods – Regression
• Decision Systems • Prompt Engineering
• Generative AI & Computer Vision
Projects
https://eportfolio.mygreatlearning.com/rajeev-kumar-kunnummal Awards
Enterprise Impact Award W.I.N 22 – Equifax – 2022
Leadership Achievement Award – Verizon – 2017
CIO Certificate of Recognition – Verizon – 2016
Wireless Tire Award – Verizon – 2015
Leadership Award for Commerce, Self Service, and Mobility Team – Verizon - 2013
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