Customer Service Data Entry

Atlanta, GA ***** 919-***-**** ad5qsp@r.postjobfree.com

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CLARENCE WILLIAMS

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS

Team Leadership

Meticulous Attention to Detail

Data Accuracy

Document Processing

Word Processing

File Management

QuickBooks Proficient

Database Management

Project Management

Bookkeeping

Hardware Diagnostics

Application Support

Data Recovery

Software Installation

Customer Service

Critical thinking

Time management

Conflict resolution

WORK HISTORY

DATA ENTRY SUPERVISOR 01/2019 to Current

Fresh Canvas Marketing, Atlanta, GA

Planned, designed, and scheduled phases for large projects.

Monitored project performance to identify areas of improvement and make adjustments.

Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Achieved project deadlines by coordinating with contractors to manage performance.

Provided daily supervision, feedback and oversight to direct reports.

Participated in weekly conference calls with management to discuss department updates and strategies.

Conducted performance reviews of employee goals, objectives and performance expectations.

CUSTOMER SERVICE MANAGER 08/2020 to 07/2023

Sales Partnerships Inc, Atlanta, GA

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

OVERNIGHT DATA ENTRY SPECIALIST 08/2013 to 05/2023

Premium Retail Services Inc, Atlanta, GA

Compiled data and reviewed information for accuracy prior to input.

Completed data entry tasks with accuracy and efficiency.

Reviewed and updated client correspondence files and database information to maintain accurate records.

Managed workflow scheduling, data entry, and accuracy verification for large data projects.

CUSTOMER SERVICE MANAGER 01/2019 to 01/2022

Bear 2 Arm Tactical, Fayetteville, GA

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

EDUCATION

North Carolina A & T State University, Greensboro, NC

Sports Science Fitness Management, Sport And Fitness Management, 05/2013

Track & Field Scholarship Recipient

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