Customer Service Data Entry
Resume:
Joan Crawford Stebbins
Tomball, Texas 77375
ad5qrp@r.postjobfree.com
Objective: Seasoned veteran within the automotive industry for both the Service and Parts Department with over 8 years’ experience. I am seeking a long-term position in which my skills and knowledge will be a great asset to your company. I possess a “Can-Do” attitude and delivering professional, courteous customer service is my top goal. Attributes:
* Proven track record of improving CSE & CSI, customer service satisfaction to the fullest extent.
* Strong organizational skills & leading profits to the highest extent possible.
* Working knowledgeable of data entry systems, such as Reynold & Reynolds, ADP, & X-Time
* Team Player
* Possess excellent communication skills to customers & peers.
* Outstanding attendance and punctuality.
Employment:
Service Advisor, Beck & Masten Kia (John Beck) - May 2014 – Feb 2022
- Provide a high level of customer service in a courteous and professional manner.
- Proper write-up of customer concerns.
- Walk around, VIN check for recalls and warranty status. Close out all R.O.s as they are turned in.
- Continuous training with online training (or other sources) from manufacturers.
- Maintained a positive work environment with customers and employees. Assistant Parts Manager, Beck & Masten Kia - Feb 2022 – Nov 2003
- Receipt parts in
- Perform Parts orders.
- Counter sales - Helped customer on the front counter as well as provide technicians with any parts needed to perform their task. Delivered parts to technicians.
- Research all parts in the catalog to obtain accurate information to the technicians as well as the customers.
- Purchase Orders
- Delegate jobs
- Tracking Special Orders
- Attended Meetings
Service Advisor, Team Gillman Honda - Nov 2023 – Present
- Meet and greet customers on the drive
- Provide a high level of customer service in a courteous and professional manner.
- Proper write-up of customer concerns.
- Walk around, VIN check for recalls and warranty status. Close out all R.O.s as they are turned in.
- Continuous training with online training (or other sources) from manufacturers.
- Maintained a positive work environment with customers and employees. Education:
Montgomery County College
2001 – 2002
Sam Houston High School
Graduated 1992 - Diploma obtained
Contact this candidate