Quality Control Customer Service
Resume:
Ernest H. Gardner
***************@*****.***
Interior Superintendent, offering 15+ years of experience specializing in high-rise new construction projects totaling over a billion dollars’ worth of development.
AREAS OF STRENGTH
Extremely detailed orientated
Project Scheduling
Inspections
Walkthroughs
Warranty specialist
Safety
Lead by example
Vendor Relations
Regulatory Compliance
Planning and Budgeting
EXPERIENCE
Area Superintendent, Armada Hoffler, Virginia Beach, VA 2022 - 2023
Ground up construction
460 units
Interior layouts, cabinet layout, appliance layout
Superintendent, Camp Construction, TX 2020 – 2021
Exterior remodels
Siding, railings, exterior painting, glass and windows, sliding glass doors
Interior punchout from damage done from siding removal
Interior Superintendent, Kotler Group, West Palm Beach, FL 2006 – 2019
Oversaw construction of 200 homes, running 30+ homes simultaneously
Coordinated employees and subcontractors, tracking homes, keeping them on schedule and on budget
Ensured quality control and customer satisfaction by working closely with customers, sales staff, design center and subcontractors to guarantee work performed met expectations of customer
Worked with local city officials to obtain building inspections and Certificates of Occupancy
Performed final walk-through with customers, and provided detailed information on warranty services
Budgeted time requirements to complete each phase of construction to meet completion deadlines, averaging a production percentage of 100%.
Supervised and monitored work of subcontractors to ensure accuracy and completion of work.
Reviewed and analyzed site plans and blueprints in order to monitor and ensure compliance with plan specifications.
Controlled production costs through review and approval of time sheets, production and service invoices, delivery, and inspection sheets. Monitored and tracked costs to avoid overruns.
Conducted pre-construction and pre-settlement meetings with home buyers. Resolved customer service issues and production problems during construction phase to maintain customer satisfaction.
PROJECTS
2 City Plaza The Whitney
1 City Plaza Water Club #1
Fox Crossing Water Club #2
The Wilde Boca Moderne
333 Fern St
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