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support enginner

Mumbai, Maharashtra, India
May 16, 2024

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Curriculum Vitae

Name: - Ajay Sharma

Address :-A/20 Adarsh nagar aarey milk coloney

Goregaon (east ) Mumbai 400065

Email: -

Phone: - +91-805*******

Career Objective:-

I am seeking a position as an entry position where I can work in a challenging environment with my pre- existing skills and gain experience in working as part of a team. Education Qulification:

Degree or Class Board/University Year of passing

SSC (10th) Maharashtra State Board 2010-2011

HSC (10+2) Maharashtra State Board 2012-2013




Competencies / Key skills:-

• Excellent Interpersonal Skills

• Communication and Organizational Skills

• Team Co-ordination team player.

• Versatile and ability to quickly master varied skills

• Ability to do hard and smart work

• Quick learning ability

Area of expertise: -

• MS Word, MS Excel, Power Point

• Outlook & Basic of Internet

• Ability to work under pressure meeting challenging deadlines

• Manage the allocation of the workload in a fair and efficient manner. PROFESSIONAL SYNOPSIS:-

CS Infocomm Pvt ltd

Associate Infrastructure services (IT support) (4/01/2023 to TILL date) Projects: - Ebixcash Global Pvt. Ltd

Primary Responsibility:-

WorkingonGenesys8.1&8.5(CallCentreatEbixcash Global)

• CoordinationwithdifferentOps.Teams and Clients forGenesys relatedissuesandnewrequirements.

• HandlingentireSupportissuesofGenesysprocesslikeinboundoutbound andmanaging Ebixcash Site.

• Coordinatingwithateamof4membersacrossMumbai, Bangalore,Pune,ChennaiSites.

• Good Knowledge in Genesys Framework and Genesys Voice platform.

• Provides on-call support to projects in remote area maintaining licenses and Genesys application remotely.

Reliance jio pvt ltd (Mumbai) (Onroll (04/10/20219 to 26/11/2022) Designation : Tower Engineer

Role : Plan, supervise and coordinate for daily activities of tower. Report near miss incidents and accidents on sites. Update real time and accurate data in graphic information system and other tools and applications.

Report and update the project progress and schedule. Plan, implement, and manage network changes and technicallysupport implemented network. Developing and or reviewing technical network implementation plans. Create a feasibility study for the backbone sites. Create and modify FTTH network design in QGIS.

Identify and troubleshoot design issues and implement solutions. Test and prototype to verify the functionality, safety, and efficiency of the design. Support proposals and projects planning

Coordinate with the Site Planning Engineers

Prepare weekly reports as requested by Management. Complete any job assigned by the manager and finish it on time. Ericsson Pvt ltd, (Mumbai) (22/10/20219 to 14/08/2021) Designation: BSS Engineer ( Field Maintenance Engineer) airtel project Role: Managing, Supervising and knowledge about multiple applications Nokia equipment . Will attend on-site to identify and actively work to resolve network, system and related telecom faults To quickly and efficiently close the work orders - reactive and proactive, that are dispatched to the Field force To work and train towards providing exceptional customer service, in a timely, always cost effective and quality manner by adopting safe working practices. All activity for site to be part of FME scope – Operations, Physical Optimization and any upgrade etc Metrotel works pvt ltd, (Mumbai) (18/07/2018 to 25/09/2019) Designation: BTS engineer ( Nokia project work for airtel project) Role: Installation, Commissioning, of network controlling BTS for U900, GSM, WCDMA, TDD, FDD. Hobbies:-

• Reading

• Cricket

• Listening music

Personal Information:-

• Father’s Name : Ramvilas sharma

• Date of Birth : 02.06.1996

• Sex : Male

• Marital Status : Married

• Natinality : Indian

• Languages Known : Proficient in English, Hindi, Marathi Declaration:-

I hereby solemnly declare that the above furnished particulars are true to the best of my knowledge and belief.On the event of my selection to do this job, I shall do my best to the maximum benefit of the company.


Place: - (Ajay sharma)

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