Customer Service Ice Cream

CAITLIN FOX

Madera, CA ***** • 559-***-**** • ad5qjo@r.postjobfree.com

Professional Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Skills

Effective communication skills

Strong work ethic

Quick learner

Excellent interpersonal relations

Reading Comprehension

Creative Solutions

Work History

Housekeeper, 04/2020 to 09/2020

Self Employed Services – California

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Used chemicals by following safety protocols and procedures to avoid burns and injuries. Disposed of trash and recyclables each day to avoid waste buildup. Adhered to professional house cleaning checklist.

Average of 1 multimillion dollar home per day

Housekeeper, 06/2019 to 12/2019

La Quinta Inn & Suites – Clovis, Ca

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Disinfected and mopped bathrooms to keep facilities sanitary and clean Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable 12 checkouts per day

10 stay overs/ DND

22 rooms total

Ice Cream Roller, 03/2019 to 05/2019

Two Cities Coffee Roasters – Clovis

Kept work area tidy and sanitary, promptly addressing spills, and other messes. Greeted incoming customers and provided reliable, friendly customer service. Provided details on seasonal flavor availability, ice cream source, allergens, and specials. Observed health code regulations and internal policies for cleaning and sanitizing. Maintained menu knowledge to provide recommendations and answers to customer questions. Developed and implemented new flavor ideas to add variety to product offering. 100+ orders efficiently in 4-6hours daily

Floor Associate/ customer service/ cashier, 09/2018 to 01/2019 Steinmart – Clovis, CA

Resolved customer complaints and maintained clean and tidy checkout area Actively listened to customers, handled concerns quickly and escalated major issues to supervisor Met customer service goals and exceeded customer expectations Processed customer orders and accurately handled payment transactions Handled seasonal rush of over 200 people daily

Learn to Swim Teacher, 06/2018 to 08/2018

Katy Fox Swim School – Clovis, CA

Taught daily swim instruction to students varying in ages and skill levels. Communicated clearly and positively with parents to ensure expectations were met and exceeded. Used teaching aids such as kickboards, diving rings, and fins correctly to teach students. Provided positive reinforcement and motivation to increase student confidence and performance. Averaged 6-8 clients per day

Delivery Driver, 03/2018 to 04/2018

Dominos Pizza – Clovis

Proven ability to learn quickly and adapt to new situations Worked effectively in fast-paced environments

Managed time efficiently in order to complete all tasks within deadlines Demonstrated respect, friendliness and willingness to help wherever needed Averaged 50+ calls both delivery and carryout

Delivered about 100+ products per shift

Teacher's Assistant, 08/2015 to 06/2017

Cedarwood Elementary School – Clovis, CA

Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency Handed out classroom materials, like pencils, paper, and crayons Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher Graded assignments and reported individual progress to teacher Collaborated with teachers for lesson preparation by preparing materials and setting up equipment Worked with lead teacher to monitor class schedule and take attendance Supervised over 40 kids in professional settings 4 days per week. Voluntary Worker, 06/2016 to 08/2016

Elks Lodge 2599 – Clovis, CA

Assisted with special events and programs.

Maintained clean, neat, and operational facilities to serve program needs. Greeted visitors, answered questions and assisted with individual needs or requests. Assisted with event coordination and on-site support. Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Maintained clean, trash-free workspaces to maximize productivity and safety. Catered to 75+ guests per event.

Education

Some College (No Degree): Child Development

Fresno City College - Fresno, CA

Participated in the child development program

High School Diploma: 06/2017

Clovis High School - Clovis, CA

Professional development completed in Child Development and Criminal Justice

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