Lab Technician Customer Service

MANIQUE SMITH

**************@*****.*** 773-***-**** Chicago, IL 60636

Summary Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills To work in a Team work environment. I have a strong set of communication and creativity

skills. I'm always looking for positions to

sharpen my decision making and Leaderships-

kills. Time management and self motivation is

all it takes to get the job done. An upbeat

and positive attitude is always displayed. I

take pride in my job and love what I do. My

career path has recently taken a turn due to

the pandemic but helping and caring for

others has always been my passion.

Experience Lab Technician / MA 06/2021 - 09/2023

Wellness Home Halsted Chicago, IL

Collected, labeled and stored lab samples according to laboratory specifications. Analyzed results of tests using statistical methods to determine accuracy of results. Collected specimens from patients for testing in the laboratory setting. Prepared samples for analysis by weighing, filtering, or diluting them as needed. Prepared lab for daily operations by stocking materials and equipment. Billing Insurance

ICD 10 Coding

Disposed of laboratory materials and samples using well established guidelines and instructions. Followed strict safety protocols while handling hazardous materials in the laboratory environment.

Used time management and adaptability skills to prioritize and run multiple tests. Prepared specimens and forms for transport to outside laboratories. Frozen, Room Temp, and Refrigerated specimens.

Performed regular inspections on all equipment to ensure proper functioning. Provided technical guidance and training to new lab technicians. Over MA's,Nurses, and Providers.

Ordered supplies for the laboratory as needed.

Collected and organized data to perform data analysis and prepare technical reports. Calibrated laboratory instruments according to manufacturer's specifications. Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.

Provided direct patient care and assistance to healthcare team members. Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

M

S

Assisted in preparing patients for examinations and treatments, including vital signs monitoring

,PAP smears, IV infusions, and POC testing.

Lab Company

Quest

Labcorp

UIC

Float Phlebotomist 04/2021 - 06/2022

Simple Laboratories

Verified patient information prior to specimen collection. Performed venipuncture and other blood collection procedures according to established standards.

Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Collected specimens from pediatric, adult, geriatric, and special needs patients. Assisted in the training of new phlebotomists.

Beverage Supervisor 07/2019 - 03/2020

Horseshoe Hammond

Created weekly schedules for bar staff and communicated any changes or updates to team members.

Processed cash payments from customers at the end of their shift while ensuring accuracy in accounting records.

Developed beverage menus, pricing strategies, and promotional campaigns to increase sales. Performed monthly audits of alcohol inventories to identify discrepancies between actual stock levels and recorded amounts in POS system.

Resolved conflicts between employees professionally while upholding company policies and procedures.

Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.

Implemented guest service standards and trained team on best practices for customer excellence.

Prepared detailed reports regarding staffing needs, inventory levels, cost control measures, for management review.

Ordered supplies as needed to ensure adequate stock levels and prevent outages during peak hours.

Trained new staff on proper product knowledge, pouring techniques, and customer service standards.

Lead Food Attendant 04/2018 - 07/2019

Horseshoe Hammond

Ensured that all food products were stored properly in accordance with health regulations. Provided excellent customer service while interacting with guests in a friendly manner. Welcomed and thanked guests to demonstrate appreciation for patronage. Assembled and served meals according to specific guest requirements. Food Attendant 11/2017 - 04/2018

Horseshoe Hammond

Provided excellent customer service while interacting with guests in a friendly manner. Greeted customers and provided them with menus.

Verified order accuracy and delivered to guests on-time to promote great service. Education and

Training

Certificate: Medical Assisting 08/2022

Jeremi Institute Munster, IN

NHA

CMA

Phlebotomy 02/2021

Phlebotomy Training Specialista Chicago, IL

High School Diploma 06/2015

Bloom Township Chicago Heights, IL

Student Council Ambassador

Track and Field

Demoiselle 2 Femme

3.8 GPA

Some College (No Degree): General Studies

Calumet College Of Saint Joseph Whiting, IN

Track and Field

Awards And

Acknowledgeme

nts

Track scholarship 2015 Calumet College

Volunteer

Experience

Boys and Girls club

Annual cleaning (track Team)

Little Hope

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