Customer Service Mobile App

Alison Martin

** *** ****** ** *** D

Windsor Locks, CT 06096

*************@*****.***

860-***-****

Work Experience

CSR- Paradies Shops April 2024 to present

Open the store at 4am inside BDL. Help customers with any requests and ring up purchases.

CSR- All American Waste June-2023 to April-2024

Resolved customer complaints and requests. Provided exemplary customer service and solved issues regarding anything from ordering dumpsters to residential accounts. Entered in orders accurately and scheduled appointments for dumpster drop offs and pick ups.

CSR- Old Dominion Freight Line- South Windsor, CT July 2021 to March 2023

Check In Drivers after routes completed. Collected paperwork and prepared for scanning and billing.

CSR1 • TTEC – Englewood, CO July 2020 to July 2021

Took customers calls for Bank of America prepaid cards issued by various states for unemployment or disability. Provided exemplary customer service and solved issues regarding lost or stolen cards, fraudulent activity, password and PIN resets, claims, website access, mobile app access and educate customers regarding limits and transfers.