IT Infrastructure Management Leader

Sudeep Ratn Singh

+91-981-***-**** / ******.****@*****.***

Senior IT Leader

Cloud Infrastructure and Operations

Resume Page 1

** ***** ** ********** **** latest 10 years in global product organization managing public cloud on Google and AWS. Experienced in managing innovation and transitions from private to public cloud Google Cloud Services (PAAS, SAAS). Skilled professional accountable to lead IT infrastructure administration and management, ensuring adherence to standard operating procedures, security/compliance policies, and conducting disaster recovery testing. Adept at implementing industry best practices, standardising ITIL processes, and procuring IT assets ensuring seamless infrastructure deployments. Instrumental to design and implement scalable infrastructure solutions to support business growth. SKILLS

Modernized Software Delivery: Led the implementation of SaaS, IaaS, and DevOps methodologies, streamlining software development, deployment, and infrastructure management. Established robust CI/CD pipelines for continuous integration and delivery.

Strategic Vendor Management: Cultivated strong vendor relationships, optimized costs, enhanced support.

Successful Cloud Migration: Maximized performance by spearheading the migration of UKG data centers from on-premises infrastructure to Google Cloud Platform (GCP).

Expert Architecture: Developed architectural documentation (high and low level) for IT evaluations, design decisions, and ongoing support.

Cloud Adoption Champion: Facilitated the organization's transition to the cloud by collaborating with Enterprise Architecture, Information Security, and Application Development teams. This involved automating processes for a smoother transition.

Infrastructure Expertise: Designed, implemented, and managed various infrastructure technologies across private and public data centers. These technologies included storage, backup, disaster recovery, virtualization, and networking solutions.

Business Cross-functional collaboration

Stakeholders’ involvement Teams from Customer Business, Engineering, Network, Build Deployments, Release Management, and DBA teams.

Architectural process integration Implemented industry best practices for infrastructure and application deployments in coordination with architects.

CORE COMPETENCY

Cloud Computing &

Infrastructure

Innovation and Cloud

Transformation

Data Centre Operations

IT Service Management Process Monitoring &

Optimisation

Business Continuity & Disaster

Recovery

IT Operations Strategy &

Planning

IT Infrastructure Management IT Security & Compliance

IT Asset Management ITIL Framework Implementation Network Infrastructure Design

Strong Interpersonal,

Leadership and Sharp Analytical

Skills

Team Building & Leadership Cross-functional Coordination CERTIFICATIONS AND TRAININGS

Google Cloud Certified – Cloud Digital

Leader

Google Cloud Certified - Professional

Cloud Security Engineer

Azure Security Engineer Associate

AWS Certified SysOps Administrator

Organizational Leadership – Harvard

Business School Online

Certified Scrum Master

Prince2 Practitioner

Lean Six Sigma Green Belt

ITIL Foundation Certified

ISO 27001 ISMS Lead Auditor from BSI

ISO 9001 Internal Auditor trained.

Certified in VCP 5.1, MCITP 2008, Citrix

XenApp 6.0

Sudeep Ratn Singh

+91-981-***-**** / ******.****@*****.***

Senior IT Leader

Cloud Infrastructure and Operations

Resume Page 2

TECHNICAL AIDS

DevOps Right scale, Terraform, Jenkins, Kubernetes, Docker, Container, CI/CD Pipelines

Cloud/Virtualization: AWS, GCP, VMware, HyperV, VROPs

Networking: LB, DNS, VLAN, NGFW, and Network and subnet.

MS Services: ADCS, ADDS, ADFS, DFS, PKI, and MS Cluster

DR: Zerto, SRM, ASR (azure site recovery)

Ticketing Tool & Misc.: ServiceNow, BMC Remedy User, JIRA, Confluence, QRadar, Splunk, Salesforce

Operating System: Win 2012/2016/2019 Server, RHEL 5.0

Backup/Storage: TSM, HP Data Protector, CommVault, NetApp, HP 3PAR, Elastifile, SFS, NetApps

Cloud Computing: Public, Private and Hybrid Cloud, Microsoft services, Cloud Migration & Transformation

Infrastructure: Migration & Transformation, Public Cloud Platforms, Networking Services INDUSTRY EXPERIENCE

UKG India, Noida India

Jan 2014 – Present

Senior Manager

(Cloud Engineering)

Consolidated and streamlined business practices surrounding IT to drive operational efficiency and effectiveness.

Developed and evaluated SOPs, SOWs, and Run Books to ensure efficient operations and workflows.

Devised and executed comprehensive business continuity / DR plans.

Dell Services, Noida India

Mar 2007 - Jan 2014

Senior Advisor Ensured adherence to project strategies, policies, and resolution of major issues.

Focused on customer satisfaction by monitoring project, resolving issues, and ensuring on time high-quality delivery.

Standardised and optimised ITIL processes for global organisations

Additional Experience

Jan 2003 – Mar 2007

Technical Leader and Team

member

Tech Lead, NTPC, Noida India. (Jun 2005 – Mar 2007)

Team Member, JIYOUN Systems Software (Feb 2004 – Jun 2005)

Project Trainee, TATA Consultancy Services Ltd. (Jan 2003 – Jun 2003) SCHOLASTIC DETAILS

M.C.A. (M.D. University, Rohtak – Year 2003)

B. Tech (National Dairy Research Institute, Karnal Year 1999)

Educational Credential Assessment from World Education Service for IRCC for Canadian Equivalency Date: February 14, 2020, ECA#: 4178378IMM

Credential: Master of Computer Applications Canadian Equivalency: Master's degree Credential: Bachelor of Technology Canadian Equivalency: Bachelor’s degree (4 years) Sudeep Ratn Singh

+91-981-***-**** / ******.****@*****.***

Senior IT Leader

Cloud Infrastructure and Operations

Resume Page 3

HONOURS

UKG:

o Courage to Lead Award (Organization's top award for exemplary leadership skills) o Unlimited Potential Award for Backup Mitigations, Cobra-F Program, Continuous Improvement, Enhancing Security Posture o Silver Award - Business Process Improvement

o Bronze Award multiple time for various initiatives – Leadership Essentials, Service Delivery and Quality Improvements

Dell Services:

o Certificate of Achievement - Exemplary Service

o Quality Champion

o Star Performer Award

o ACES (Associate Commendation for Excellent Service) Award PERSONAL DOSSIER

Nationality: Indian

Passport: US H4-B (validity 2026) and B1/B2 (validity 2028)

Permanent Address: F-303, Civitech Sampriti, Sector 77, Noida.

(SUDEEP RATN SINGH)

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