Customer Service Representative

SAMANTHA NICOLE LOPEZ

**** ***** ****, ** ****, TX 79912, 915-***-****, ad5qhw@r.postjobfree.com

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

EXPERIENCE

EdFinancial

Customer Service Representative November 6, 2023 - current

● Talked to customers over the phone to resolve their questions and concerns.

● Maintained and updated customer information as necessary.

● Calmly attempted to resolve and de- escalate any issues.

● Responded to requests with assistance and processing of bank authorizations. At&t

Retail sales consultant January 27, 2018 – November 6, 2023

● Training new employees, inventory management, cold calling and setting appointments.

● Purchasing and receiving, maintaining a given sales quota, assisting customers with purchases, contracts, and customer issues.

● Maintaining excellent customer service.

EDUCATION

Canutillo High school GPA 3.5

● Graduated in 2018

● AB honor roll, perfect attendance, on the dance team, and theater arts.

● Graduated with honor society.

Southwest Career Institute GPA 3.9

● Graduated in 2019

● Certified Medical Assistant, EKG, and Phlebotomist

● HIPAA, CPR, and AED Program certified

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