Phlebotomist

YESENIA TRONCOSO

**** ***** ********* *****, *** YORK 10457 347-***-****

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OBJECTIVE

I AM COURTEOUS, POSITIVE, HELPFUL & DILIGENT IN

TROUBLESHOOTING. AS A STAFF MEMBER I AM A TEAM PLAYER ALWAYS EXCITED EAGER TO LEARN AND TO TAKE ON THE

ADVENTURES OF WORKING WITHIN ANY NEW SYSTEM.

EDUCATION

SUNY MANHATTAN EDUCATIONAL OPPORTUNITY CENTER (NEW YORK, NY)

CERTIFIED PHLEBOTOMY TECHNICIAN /TRAINING – LICENSE OBTAINED SPRING 2023. 06/2023

ABC TRAINING CENTER (BRONX, NY) 11/2019

CERTIFIED MEDICAL BILLING AND CODING

LEHIGH CARBON COMMUNITY COLLEGE (ALLENTOWN, PA) 09/2002 HIGH SCHOOL EQUIVALENT DIPLOMA

SKILLS AND QUALIFICATIONS

• PROFICIENT IN MICROSOFT SUITE, INTERNET-BASED

RESEARCH, DATA ENTRY AND E-CLINICAL

• DEMONSTRATE ABILITY TO ACQUIRE AND APPLY

KNOWLEDGE RAPIDLY

• STRONG ORGANIZATIONAL AND DETAIL-ORIENTED

SKILLS

• ABLE TO INTERACT WITH INDIVIDUALS ON VARIOUS

LEVELS OF AUTHORITY

• KNOWLEDGEABLE ON PATIENT PRIVACY LAWS AND

FOLLOW THEM EFFECTIVELY

• PROVEN RECORD OF PREPARING AND MAINTAINING

PATIENT MEDICAL HISTORY

• PARTICULARLY EFFECTIVE IN PERFORMING WELL

DURING EMERGENCY SITUATIONS

• PROFICIENT IN MICROSOFT OFFICE SUITE AND

MEDICAL SOFTWARE SUCH AS MED SOFT

ELECTRONIC BILLING

• KNOWLEDGEABLE IN HIPPA, CDC AND OSHA

REGULATIONS, LAWS & ETHICS

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DEPT OF MOTOR-VEHICLE (NEW YORK, NY) MOTOR-

VEHICLE REPRESENTATIVE 02/2024-PRESENT

• CUSTOMER SERVICE MVRS PROVIDE CUSTOMER SERVICE TO THE PUBLIC, INCLUDING PROVIDING COMPLETED DOCUMENTS AND LICENSE PLATES

• SERVICES AND INFORMATION MVRS PROVIDE INFORMATION AND SERVICES TO THE PUBLIC REGARDING LICENSES, REGISTRATIONS, IDENTIFICATION, TESTING, INSURANCE, PENALTIES, HEARINGS, AND RELATED AGENCY PROGRAMS

• DOCUMENTS MVRS ISSUE SECURE DOCUMENTS AND VERIFY IDENTITIES

• TESTING MVRS CONDUCT LEARNER PERMIT AND CDL TESTS, VISION, ROAD SIGN, AND WRITTEN TESTS, AND TAKE PHOTOGRAPHS FOR DRIVER'S LICENSE

• PROCESSING MVRS PROCESS LICENSING APPLICATIONS, REGISTRATION TRANSACTIONS, AND CUSTOMER PAYMENTS

• OTHER MVRS INSPECT DOCUMENTS FOR COMPLETENESS OF INFORMATION AND AUTHENTICITY, EXPLAIN VEHICLE CODE AND OTHER LAWS, AND COMPUTE FEES

DOCGO (NEW YORK, NY)

FIELD OP’S SUPERVISOR 10/2023-01/2024

• FOLLOW ALL PERTINENT DOCGO POLICY AND PROCEDURES

• FUNCTIONS AS AN ON-LINE SUPERVISOR, MONITORING

OPERATIONS TO ENSURE THE DELIVERY OF QUALITY AND

EFFECTIVE SERVICE.

• WORKS AS PART OF A SUPERVISORY TEAM WITH MANAGEMENT STAFF TO ENSURE CONTINUITY, CONSISTENCY, AND STRONG LINES OF COMMUNICATION.

• MONITORS OPERATIONS TO ENSURE THAT ALL PERSONNEL COMPLY WITH COMPANY POLICIES AND PROCEDURES.

• REGULARLY OVERSEES SITE STOCKING/CLEANING TO ENSURE THEY MEET OR EXCEED REQUIREMENTS REGARDING

MAINTENANCE, EQUIPMENT, SUPPLIES AND CLEANLINESS.

• ENSURES THAT PERSONNEL KEEP THE SITE LOCATION IN A CLEAN, SANITARY, AND FUNCTIONAL CONDITION.

• ENSURES ALL SCHEDULING REQUIREMENTS ARE MET WITHIN A TIMELY FASHION.

• DUTIES MAY INCLUDE SCHEDULING AND STAFFING, LOGISTICS MANAGEMENT, CLINICAL AND ADMINISTRATIVE QA/QI,

AND PERFORMANCE MANAGEMENT.

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• MANAGES AND SUPPORTS SITE LEADS AND TEAM WITH

OPERATIONS, LOGISTICS, STAFFING, AND SCHEDULING.

• OTHER TASKS AS ASSIGNED

DOCGO (NEW YORK, NY) 06/2023-10/2023

BILINGUAL ADMINISTRATIVE ASSISTANT

• GREET GUEST AND STAFF AND SCAN THEIR QR CODE AS THEY ENTER AND LEAVE LOCATIONS

• ASSIST GUEST WITH INTAKE AND DISCHARGE PROCESS

• ORGANIZE AND STORE MAIL FOR GUEST

• ASSIST GUEST WITH VARIOUS APPOINTMENTS

• ASSIST WITH SCHEDULING TRAVEL AND RELOCATION

ARRANGEMENTS FOR GUEST

• USE AND ENFORCE HIPPA LAWS BY RETAINING GUEST

INFORMATION CONFIDENTIALITY

• PERFORM ADDITIONAL DUTIES AS ASSIGNED

NEW YORK BONE AND JOINT. (NEW YORK, NY) 12/2019-

03/2020

MEDICAL ASSISTANT

• USE MEDICAL APPLICATIONS ON COMPUTER

• ANSWER PHONES

• WELCOMING PATIENTS

• UPDATING AND FILING PATIENT MEDICAL RECORDS

• CODING AND FILLING OUT INSURANCE FORMS

• ARRANGING FOR HOSPITAL ADMISSIONS AND LABORATORY SERVICES

• MAINTAINED SAFE, SECURE, AND HEALTHY PATIENT

ENVIRONMENT

SUNSHINE DAYS INC. (BRONX, NY) 06/2016-08/2019

DISPATCHER/TRANSPORTATION/FLOOR COORDINATOR

• DISPATCH DRIVERS TO VARIOUS ASSIGNMENTS WHILE

MAINTAINING EFFICIENT COVERAGE OF ALL ROUTES

• CALMLY COMMUNICATED ACCURATE INFORMATION TO

SUPERVISORS AND EMS PERSONNEL DURING CRISIS

SITUATIONS

• CALL MEMBERS AND POSSIBLE CANDIDATES TO SET UP

APPOINTMENTS FOR PICK UP AND DROP OFF AT THEIR

RESPECTIVE HOMES

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• RESPONDED TO CASUALTY SITUATIONS SUCH AS INJURIES, DAMAGES, SPILLS OR ILLNESS WHICH REQUIRE

IMMEDIATE NOTIFICATIONS OF ALL PROPER AGENCIES AND RESPONSE TEAM

• ENTERTAIN SENIORS AND ADULTS WITH DISABILITIES WITH PHYSICAL AND MENTAL EXERCISE

• ARRANGED MEDICINES TO BE TAKEN ON SCHEDULE BY

PROVIDING APPROPRIATE REMINDERS

• MAINTAINED SAFE, SECURE, AND HEALTHY PATIENT

ENVIRONMENT

EASTCHESTER FOREVER YOUNG (NEW YORK, NY) 03/2014-

02/2015

APPOINTMENT SETTER

• QUOTED PRICES AND TRIED TO PERSUADE CUSTOMER TO VISIT THE ADULT CARE CENTER FOR BETTER

UNDERSTANDING OF SERVICES

• SET SCHEDULED DATES AND TIMES FOR ESTIMATORS TO MEET WITH PROSPECTIVE CUSTOMERS

• CONTACT CLIENTS PRIOR TO APPOINTMENT DATE TO CONFIRM, CANCEL, OR RESCHEDULE APPOINTMENTS AS

NEEDED

• PREPARED AND MAILED INFORMATIONAL BROCHURES AND OTHER MATERIALS TO PROSPECTIVE CLIENTS

• CONDUCT CLIENT OR MARKET SURVEYS IN ORDER TO OBTAIN INFORMATION FOR POTENTIAL CLIENTS

REFERENCES ARE AVAILABLE UPON REQUEST

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