Production Worker Customer Service
Resume:
Danielle McLemore
Detroit, MI *****
*****************@*****.***
To secure a position with a well establish organization that has a stable environment that will lead to growth and a long lasting relationship.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Urgent Response Specialist
Best Buy Health - Novi, MI
February 2022 to May 2023
My responsibilities were to receive, evaluate, and prioritize emergency and non-emergency telephone and electronic requests for assistance. I was trained and certified by the International Academy of Emergency Dispatch to quickly evaluate the emotional fitness of every caller. I had to maintain my composure and focus, during very high stressful situations. Working under the guidance of my supervisor I followed all protocols, and process information with a high degree of compassion and accuracy. Production Worker
Dakkota Integrated Systems - Hazel Park, MI
July 2021 to February 2022
Operate production tooling and equipment in a manner that achieves production and quality goals and standards. Assist in maintaining Business Operating System integrity and alerting those situations that do not meet the quality system requirements to management. Maintain integrity of tooling and equipment necessary to perform work. Disposition and move suspect assemblies or components to Non- Conforming or assembly rework area. Work in a manner that promotes teamwork among fellow workers. Communicate effectively with direct supervision on all aspects of the job performance, including across all shifts. Accurately complete all paperwork associated with the job assignment. Document all activities as required.
Retention Representative
Concentrix - Warren, MI
November 2014 to March 2020
Resolve customer complaints over the phone. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. CCA- City Carrier Assistant
United States Postal Service - Detroit, MI
November 2016 to August 2019
I'm responsible for the safe and efficient delivery and collection of the U.S. Mail, working part time when regular carriers have scheduled days off or take vacation days. Education
Bartending
All American Bar & Casino Training - Southfield, MI October 2017 to November 2017
Business Marketing
Baker College - Owosso, MI
2011 to 2011
High School Diploma
Madison High School
2011
Skills
• Proficient guest service, administrative and follow-up skills, work effectively with guests in a high-volume environment, Good verbal communication, cash-handling skills, and ability to meet tight deadlines under minimal supervision, meeting sales goals, closing skills, prospecting skills, negotiation, self-confidence, product knowledge, presentation skills, client relationships. Excel, Fair Housing Regulations, Microsoft Word, Yardi, Microsoft Office, Microsoft Outlook (6 years)
• Drink Recipe, knowing glassware and pour policy (1 year)
• Bartender Experience
• Call Center
• Customer Service
• CSR
• Warehouse experience
Assessments
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Bartending — Proficient
October 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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